N941WR
Legacy Member
About two months ago I ordered an ELT from Aircraft Spruce. It was on back order and since I'm still riveting the fuselage up I was in no hurry for it.
Two weeks ago this three-foot long by four-inch by four-inch box arrives covered in stickers stating the box contained a delicate instrument, handle with care, do not crush.
Wouldn't you know it, one end of the box was crushed right where one of the stickers were.
Ok, I can handle the fact that some boxes are going to get damaged in shipping. A quick call to Aircraft Spruce puts me back on the back order list and a request to put the damaged box out for the UPS driver who promptly picks up the damaged box.
Last night while talking to my wife on the phone (I'm out of town on business) she tells me the replacement ELT has arrived and the new box is even more damaged than the old one.
Now things are getting interesting.
This morning I call Aircraft Spruce back and they tell me they haven't shipped the replacement ELT yet. This conversation totally confuses the customer service rep but she tells me she will look into it.
About an hour later she does call back. It turns out UPS picked up the box, put it in their crushing mill, and returned it to me a week later. Only this time my wife tells me the thing is almost completely flat.
All I can say is it is a good thing I don't need that ELT just yet.
Two weeks ago this three-foot long by four-inch by four-inch box arrives covered in stickers stating the box contained a delicate instrument, handle with care, do not crush.
Wouldn't you know it, one end of the box was crushed right where one of the stickers were.
Ok, I can handle the fact that some boxes are going to get damaged in shipping. A quick call to Aircraft Spruce puts me back on the back order list and a request to put the damaged box out for the UPS driver who promptly picks up the damaged box.
Last night while talking to my wife on the phone (I'm out of town on business) she tells me the replacement ELT has arrived and the new box is even more damaged than the old one.
Now things are getting interesting.
This morning I call Aircraft Spruce back and they tell me they haven't shipped the replacement ELT yet. This conversation totally confuses the customer service rep but she tells me she will look into it.
About an hour later she does call back. It turns out UPS picked up the box, put it in their crushing mill, and returned it to me a week later. Only this time my wife tells me the thing is almost completely flat.
All I can say is it is a good thing I don't need that ELT just yet.