I had one of those life is a lot harder when you're stupid moments and stepped on my 130+ hour Lightspeed Zulu headset, snapping the magnesium earphone adjustment slider. Clearly not a factory defect!
Called Lightspeed Customer Service, told them my tale of stupidity, and went through the normal return admin process, at the end of which I offered to provide a credit card number.
They said they didn't need it - repairs would be covered by the warranty, including replacement of a lost foam mike cover. Received the headset yesterday - they even paid return shipping. I'll be a Lightspeed customer for life.
Called Lightspeed Customer Service, told them my tale of stupidity, and went through the normal return admin process, at the end of which I offered to provide a credit card number.
They said they didn't need it - repairs would be covered by the warranty, including replacement of a lost foam mike cover. Received the headset yesterday - they even paid return shipping. I'll be a Lightspeed customer for life.