Flying along fat dumb and happy in my -8A, 34 hrs. into my 40 hr. test flyoff. Got a "Comm Failed" indication on the SL-30 (NAV continued to work).
Called Garmin (Apollo) service. Was told to contact a dealer to get an RMA number. I live in Ridgecrest, CA, in the Mojave Desert, 60 miles from anywhere. Called Megahertz Avionics in Bakersfield. Was told I had to go through a dealer to send the unit to Apollo for service. (Apollo said I could send it directly to them after I got an RMA number.)
I went through the same drill when I had to get the required SL-30 mod done in Oct 2010. Ended up paying Megahertz $85 for getting an RMA number and acting as go-between to get a mod done on a new unit that had ZERO flight hours on it.
Seems like having to pay $85 plus shipping (to Bakersfield instead of Apollo in OR) for a pass through is a huge rip-off. Is there any other way of getting Garmin warranty service?
I had my panel wired by Stark in GA. Seems like Plan B is to have him get the RMA number and handle the shipping to and from OR then back to me in CA. There has to be a better way!
Called Garmin (Apollo) service. Was told to contact a dealer to get an RMA number. I live in Ridgecrest, CA, in the Mojave Desert, 60 miles from anywhere. Called Megahertz Avionics in Bakersfield. Was told I had to go through a dealer to send the unit to Apollo for service. (Apollo said I could send it directly to them after I got an RMA number.)
I went through the same drill when I had to get the required SL-30 mod done in Oct 2010. Ended up paying Megahertz $85 for getting an RMA number and acting as go-between to get a mod done on a new unit that had ZERO flight hours on it.
Seems like having to pay $85 plus shipping (to Bakersfield instead of Apollo in OR) for a pass through is a huge rip-off. Is there any other way of getting Garmin warranty service?
I had my panel wired by Stark in GA. Seems like Plan B is to have him get the RMA number and handle the shipping to and from OR then back to me in CA. There has to be a better way!