Geico266
Well Known Member
After talking to Unison at OSH '08 I bought a Slick kit from AC Spruce (2 mags, 2 harnesses, & 8 fine wire plugs) to replace 2 worn out Bendix mags on my -3. I also had to pay a $300 core charge, and I get $250 rebate from Unison. So far, so good.
After I returned the cores I get a call from AC Spruce saying I would not be getting the core charge or the rebate because I did not include the old harnesses.
I threw them out! No where did it ask for the harnesses back. I looked on the web site, looked through all of the paperwork, I called to get an RMA from Spruce for the cores and they did not mention the harnesses, and looked at Unison's Application chart. No where did it say they needed the harnesses too. No mention of returning the harnesses! ![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
After 5 days of arguing about at least getting the core charge refunded I called Joe at Unison who within 1 NY second said I would be getting the core charge, AND rebate. They toss all of the harnesses anyway.
Joe said; I can't believe Spruce is saying that." Neither could I!
I then called AC Spruce back to give them the word about what Joe said and the said they could not do that! Well, after I talked to the manager of customer service they agreed they could. I then get a call from the AC Spruce web master saying it was his fault that the rebate / core requirements were not on the website.
I have used AC Spruce for 10 years and have never had a bad experience. Aircraft Spruce did make it good, but only after 5 days of constant faxes, phone calls, and e-mails. I am very disappointed in this situation and will be exploring alternatives for my aircraft parts.
After I returned the cores I get a call from AC Spruce saying I would not be getting the core charge or the rebate because I did not include the old harnesses.
After 5 days of arguing about at least getting the core charge refunded I called Joe at Unison who within 1 NY second said I would be getting the core charge, AND rebate. They toss all of the harnesses anyway.
I then called AC Spruce back to give them the word about what Joe said and the said they could not do that! Well, after I talked to the manager of customer service they agreed they could. I then get a call from the AC Spruce web master saying it was his fault that the rebate / core requirements were not on the website.
I have used AC Spruce for 10 years and have never had a bad experience. Aircraft Spruce did make it good, but only after 5 days of constant faxes, phone calls, and e-mails. I am very disappointed in this situation and will be exploring alternatives for my aircraft parts.
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