db8
Well Known Member
Has anyone encountered any difficulties dealing with Klaus Savier at Lightspeed (LSE)? I ordered a replacement ignition wiring harness, which arrived missing the plastic clam shell cover for the pin connector. I called him and asked if he could send me one. He was very short, said he always sends complete wire harnesses, and basically said that unless I had a technical question, the conversation was over.
I couldn?t believe it, so I sent him an email explaining that I didn?t make it up and that I?m an honest person. Here is his quoted response: ?David, As I mentioned, I don't have time to and don't care to argue with you. I am busy running a business for a living sending out free DB connector shells! We have quality control here and we have never sent any systems out that did not have connector shells on them. If I or Jenny has to spend any more time on this issue I will have to charge for our time. Should you have any real problems with our product however we are here to help.? I never argued with him -- I just told him it wasn?t with the wire harness or in the box.
I wrote one more email suggesting he check his inventory and he could see he has one more cover than harness order (since mine didn?t have one). His response: ?As I mentioned before, neither Jenny or I have time to read this. You can purchase your Connector shell at Radio Shack.?
Wow. I am posting this to see if anybody else has had any issues with him ? all for a three dollar part that he thinks (evidently) I made up wasn?t included in his shipment. Dave
I couldn?t believe it, so I sent him an email explaining that I didn?t make it up and that I?m an honest person. Here is his quoted response: ?David, As I mentioned, I don't have time to and don't care to argue with you. I am busy running a business for a living sending out free DB connector shells! We have quality control here and we have never sent any systems out that did not have connector shells on them. If I or Jenny has to spend any more time on this issue I will have to charge for our time. Should you have any real problems with our product however we are here to help.? I never argued with him -- I just told him it wasn?t with the wire harness or in the box.
I wrote one more email suggesting he check his inventory and he could see he has one more cover than harness order (since mine didn?t have one). His response: ?As I mentioned before, neither Jenny or I have time to read this. You can purchase your Connector shell at Radio Shack.?
Wow. I am posting this to see if anybody else has had any issues with him ? all for a three dollar part that he thinks (evidently) I made up wasn?t included in his shipment. Dave