Chuck Brietigam
Member
I decided late in my RV-6 construction progress to use a dual Light Speed electronic ignition system. My decision came well after I had all the firewall penetration points defined and completed. When the dual Light Speed system arrived, everything was fully assembled and ready for installation. Included were the two 15 pin sub-D ignition module input cables. Since the ignition modules were to be located inside the fuselage, I needed to get the input cables through my firewall. And, that's where my problem began. I did not what to cut another relativity large hole through my completed firewall. I had already provided one 3/4 inch electrical penetration point on each side (left and right) of the firewall. A third penetration was just not in the cards.
In talking with Klaus Saviar at Light Speed, he were very concerned that I could do more damage to the system by cutting off the two 15 pin connectors and resoldering on new 15 pin connectors after I made the firewall penetration. During our phone conversation, Klaus agreed that if I returned to input harness to him, he would install 15 pin connectors with "removeable" female pins. And, that's what I did.
Today I received my ignition harness back from Klaus. Everything was accomplished very professionally. The two removeable 15 pin sub-D connectors were installed. And. my invoice for all of this---- was zero, nada, nothing. That epitomizes true customer service!!!
I can not say enough about Klaus and Jenny for their help and concern for my needs. They when well beyond the extra mile to customize their product to my special situation. They're the absolute best!!!
Chuck Brietigam
RV-3 flying
RV-6 almost flying
In talking with Klaus Saviar at Light Speed, he were very concerned that I could do more damage to the system by cutting off the two 15 pin connectors and resoldering on new 15 pin connectors after I made the firewall penetration. During our phone conversation, Klaus agreed that if I returned to input harness to him, he would install 15 pin connectors with "removeable" female pins. And, that's what I did.
Today I received my ignition harness back from Klaus. Everything was accomplished very professionally. The two removeable 15 pin sub-D connectors were installed. And. my invoice for all of this---- was zero, nada, nothing. That epitomizes true customer service!!!
I can not say enough about Klaus and Jenny for their help and concern for my needs. They when well beyond the extra mile to customize their product to my special situation. They're the absolute best!!!
Chuck Brietigam
RV-3 flying
RV-6 almost flying