Zulu hits small snag
I recently received this in Email while waiting for my Zulu Trade up information. Sounds like they are being up front and proactive. I have always found Lightspeed to be customer orientated.
Recently we discovered an upper cable issue on Zulu. Affected product was shipped between March 22, 2008 and May 15, 2008. Production and shipments were stopped while diagnostic tests were performed and corrective action taken.
Our cable supplier has resolved this issue. Our Dealer channel has been notified and all affected inventory has been corrected. In addition, all LIGHTSPEED customers who experience the symptoms of a defective cable will have prioritized repairs. Note: This issue only affects the ANR of the headset; it will still transmit and receive even without the ANR.
Diagnosing and initiating the corrective action created a serious Production backlog and Channel inventory storage. While production is rebounding, it will be the end of June before full capacity is reached. Until then Lightspeed will allocate all headset inventory to fulfilling our Dealer backlog, and restocking our Channel inventories.
Because of this issue, we have no choice but to suspend all Zulu Trade up shipments until such time as our inventory position can be rectified. It is our hope that we can be in a position to re-start this program within 3 weeks. At such time we will send you another email with a new scheduled trade in date. As a reminder, at your trade in date, you will receive your final email, with the paperwork necessary to ship your trade in to us.
You cannot imagine how incredibly sorry we are for this. We completely understand that you are loyal LIGHTSPEED customers, and deserve the best product and best service we can give you. In the short term, we will have some delivery delays, and might even loose a few sales. However in the long run, we feel it is better to be late and correct the product. We appreciate your patience and understanding, and we will keep you informed of our progress. Please contact us should you have any further questions, or need additional clarification.
Sincerely,
Jim Mueller
VP Customer Service