alpinelakespilot2000
Well Known Member
About a week ago I ordered some #4 Tinnerman/countersunk washers from the only place they seem to be available, GAHco. Tom Brink had been really helpful to me via email in identifying what I needed in their online catalog. A couple days later I called, spoke to a customer sales rep., ordered a package of them. I was kind of bummed to find out that there is (technically) a surcharge of $5 on small orders, but I went ahead and placed the order anyway since that was the only source I could find. However, when I received the order, only 2 days after I placed it, the invoice indicated that Tom had (voluntarily) intervened and had the surcharge dropped off the invoice. Pretty cool that he paid that much attention to one tiny little order! Thanks Tom!