It's all too easy to use forums such as this to complain when things don't go quite the way that we want them to, however that's not the case with this post.....
I have been VERY pleased with Garmin's support of their products (the G3Xpert group for GA product support and their general aviation group when it came to data update issues.) The G3Xpert guys have been phenomenal when I've needed them and have communicated extremely well. Also, I'm amazed that a company the size of Garmin has created a group that has the flexibility to create products that can compete with much smaller, but extremely professional and competent, companies. That's good for the industry IMO!
I've had a couple of issues in the last couple of months with data issues (one very much self inflicted) and in both cases I have been able to get hold of a REAL LIVE COMPETENT person that spoke FLUENT ENGLISH that was able to RESOLVE THE ISSUE immediately. In my experience, that's RARE these days!
My experience with SteinAir (Stein, Christer et. al.) has been nothing less than superb. Fair (not cheap, but fair....) pricing, excellent workmanship, excellent communication, excellent after-the-sale support (did I just use "excellent" 3 times in the same sentence???)
Keep up the good work guys!
Best regards,
I have been VERY pleased with Garmin's support of their products (the G3Xpert group for GA product support and their general aviation group when it came to data update issues.) The G3Xpert guys have been phenomenal when I've needed them and have communicated extremely well. Also, I'm amazed that a company the size of Garmin has created a group that has the flexibility to create products that can compete with much smaller, but extremely professional and competent, companies. That's good for the industry IMO!
I've had a couple of issues in the last couple of months with data issues (one very much self inflicted) and in both cases I have been able to get hold of a REAL LIVE COMPETENT person that spoke FLUENT ENGLISH that was able to RESOLVE THE ISSUE immediately. In my experience, that's RARE these days!
My experience with SteinAir (Stein, Christer et. al.) has been nothing less than superb. Fair (not cheap, but fair....) pricing, excellent workmanship, excellent communication, excellent after-the-sale support (did I just use "excellent" 3 times in the same sentence???)
Keep up the good work guys!
Best regards,