jetjok
Well Known Member
I did not want to hijack the classified thread from the gentleman listing his EI oil temp probe, so I am posting a new thread here.
If you saw that thread, you noticed that Matt Sharp from EI was the first to respond, offering a "store credit" in return for the probe. The seller responded in part by stating the EI customer service is top notch and I wanted to offer a hearty second to that statement.
I bought my -6 about two years ago, and it has a full suite of EI engine instruments. If you cannot have EFIS, these are truly the next best thing! Even though all the instruments were 10+ years old, they worked great, except for the tach.
After many hours spent verifying good connections and wiring, I finally called EI to inquire about sending the unit back for overhaul. They spent a large amount of time questioning what the symptoms were, and finally isolated the problem to incorrect (in my case incorrect and home brewed) resistors in the circuit. Within a few days, I had the correct resistors in hand and the problem was solved!
Matt and company owed me nothing, as my units were old and I was not the original buyer. This was the second time that I have dealt with them on a troubleshooting issue (bad volt/amp meter in my PA-20), and just as before their customer service was exemplary!
If you saw that thread, you noticed that Matt Sharp from EI was the first to respond, offering a "store credit" in return for the probe. The seller responded in part by stating the EI customer service is top notch and I wanted to offer a hearty second to that statement.
I bought my -6 about two years ago, and it has a full suite of EI engine instruments. If you cannot have EFIS, these are truly the next best thing! Even though all the instruments were 10+ years old, they worked great, except for the tach.
After many hours spent verifying good connections and wiring, I finally called EI to inquire about sending the unit back for overhaul. They spent a large amount of time questioning what the symptoms were, and finally isolated the problem to incorrect (in my case incorrect and home brewed) resistors in the circuit. Within a few days, I had the correct resistors in hand and the problem was solved!
Matt and company owed me nothing, as my units were old and I was not the original buyer. This was the second time that I have dealt with them on a troubleshooting issue (bad volt/amp meter in my PA-20), and just as before their customer service was exemplary!
