WingsOnWheels
Well Known Member
So a few months back I ordered the new CA-1 seats for my RV-6A. they came in recently and I finally got to try them out. The workmanship on the seats is perfect, but I wasn't happy with the contours of the seat bottom. The seats just didn't seem to fit all that well.
I e-mailed Luke and CA to find out what we could do to improve the fit. Luke responded within an hour with an appology. He explaned that the seats were computer designed for the 7 and modified for the 6, but it looks like they didn't get it quite right. It turns out I am only the second RV-6 owner to purchase the new seats and the other is in Germany. Luke said that they did not receive any feedback from the other customer.
Without any pushing on my part Luke offered to custom make new seat bottoms at no charge to fit my RV. He also offered to take the whole package back and issue refund if I did not find the custom option acceptable.
Classic Aero will certainly get more of my business. A mistake is not a big deal when it is handled in such a positive manner.
I e-mailed Luke and CA to find out what we could do to improve the fit. Luke responded within an hour with an appology. He explaned that the seats were computer designed for the 7 and modified for the 6, but it looks like they didn't get it quite right. It turns out I am only the second RV-6 owner to purchase the new seats and the other is in Germany. Luke said that they did not receive any feedback from the other customer.
Without any pushing on my part Luke offered to custom make new seat bottoms at no charge to fit my RV. He also offered to take the whole package back and issue refund if I did not find the custom option acceptable.
Classic Aero will certainly get more of my business. A mistake is not a big deal when it is handled in such a positive manner.