Avery Tools' customer service
So, I ordered a pair of fluting pliers from Avery on Jan 2. Up to this point, I had been using a friend of mine's. But he needed them back, so I finally ordered my own.
Three weeks later, I called Avery to find out why I had not received my order. I admit I was a little displeased at this point, because I had to cease work on the RV the weekend before because I didn't have those pliers.
The nice lady at Avery looked for my order, but couldn't find it. When I told her I placed the order on 1/2, she immediately confessed that they probably had lost my order due to computer issues they were having then. She asked me when I needed the pliers. I said "a week ago." She then promptly, and without solicitation on my part, gave me a discount on the order. Even more, they shipped it FedEx 2-day, but only charged me for FedEx ground.
Maybe I'm just easy to please, but her willingness to volunteer a discount and to expedite shipping at their cost made it all better.
+1 to Avery Tools' customer service.
So, I ordered a pair of fluting pliers from Avery on Jan 2. Up to this point, I had been using a friend of mine's. But he needed them back, so I finally ordered my own.
Three weeks later, I called Avery to find out why I had not received my order. I admit I was a little displeased at this point, because I had to cease work on the RV the weekend before because I didn't have those pliers.
The nice lady at Avery looked for my order, but couldn't find it. When I told her I placed the order on 1/2, she immediately confessed that they probably had lost my order due to computer issues they were having then. She asked me when I needed the pliers. I said "a week ago." She then promptly, and without solicitation on my part, gave me a discount on the order. Even more, they shipped it FedEx 2-day, but only charged me for FedEx ground.
Maybe I'm just easy to please, but her willingness to volunteer a discount and to expedite shipping at their cost made it all better.
+1 to Avery Tools' customer service.
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