My pneumatic squeezer quit working last week. It was out of warranty, but I packed it up and shipped it back to Avery Tools with a note asking them to please repair it and let me know what I owed them.
I received an email from Bob Avery today advising that he had replaced two o-rings and shipped the squeezer back at no cost to me. I called Mr. Avery and he still refused to accept any money for his time, parts or shipping. We had a nice conversation in which he mentioned "Give Kids the World" and the work that he and Judy do there when they visit Florida.
After our call ended, I looked up Give Kids the World and found that they accept online donations. I made a small donation in honor of Bob and Judy Avery. I also plan to purchase some more tools from them tonight (I want some washer wrenches!).
If you want high quality tools at a great price with customer service that cannot be beat, I highly recommend Avery Tools!
I received an email from Bob Avery today advising that he had replaced two o-rings and shipped the squeezer back at no cost to me. I called Mr. Avery and he still refused to accept any money for his time, parts or shipping. We had a nice conversation in which he mentioned "Give Kids the World" and the work that he and Judy do there when they visit Florida.
After our call ended, I looked up Give Kids the World and found that they accept online donations. I made a small donation in honor of Bob and Judy Avery. I also plan to purchase some more tools from them tonight (I want some washer wrenches!).
If you want high quality tools at a great price with customer service that cannot be beat, I highly recommend Avery Tools!