No surprises here, but I just wanted to applaud some recent, over-the-top customer service.
I recently stopped in at Avery?s to feed my tool monkey and sponge some RV-4 knowledge from Bob. I also took my ancient and broken, non-Avery back-rivet set in to see if he had a replacement for the weird 5-40 internal hex stop bolt. He did not, but he proceeded to ruin several taps and drills trying to retool the thing. I told him I?d be glad to buy a new one but he wouldn?t (couldn?t?) stop! He finally machined it using a carbide cutter to re-hole the denser-than-a-collapsed-star set, and then assembled it with a new spring, collar and drift pin (plus spares). For free!
Is there a nicer guy on the planet?
I recently stopped in at Avery?s to feed my tool monkey and sponge some RV-4 knowledge from Bob. I also took my ancient and broken, non-Avery back-rivet set in to see if he had a replacement for the weird 5-40 internal hex stop bolt. He did not, but he proceeded to ruin several taps and drills trying to retool the thing. I told him I?d be glad to buy a new one but he wouldn?t (couldn?t?) stop! He finally machined it using a carbide cutter to re-hole the denser-than-a-collapsed-star set, and then assembled it with a new spring, collar and drift pin (plus spares). For free!
Is there a nicer guy on the planet?