RickWoodall
Well Known Member
I have spent a bunch of money on my build. I have enjoyed most of it and the end is in sight.
As I opened up my new purchases and got started on the panel install, something significant occured.
I unpacked one product from a big firm that starts with a G. I started reading the little booklet. WARNING highlighted. Then NOTICE, then CAUTION...then more fine print and legal disclaimers. Holly Cr@p, not a word in the whole package about installation instructions, how the stupid tray fits, how to hook up the antennae, very light info on how to use the product once installed and not a single nice or polite word to be found. No thanks or congratulation for buying our product..nothing. I think I feel used.![Roll eyes :rolleyes: :rolleyes:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
I have dealt with so many great suppliers, small business people who I truly enjoy giving money to...that this large maker of my transponder...really rubbed me the wrong way.
Abby at Flightline, Larry at Vetterman, Sam at Saber, Mahlon at Mattituck, even the folks like Edward Reicher who is making my intersection fairings, or Craig at Catto have all given outstanding service. I have got responses to emails on weekends and holidays, had follow up phone calls etc. I have always had a Thanks and felt good about my purchase and knew my dumb questions would get answered promtlyand courteously.
This big "G" firm could not even give me the basic info I need to install their product or a simple "Thanks" in any of the literature, they were absolutely CTA with all the legal jargon to protect themselves if I fall out of the sky or fry my transponder. I am just number 23485 in the sales book, next.
I like little guys and the manuals that say "thanks for buying our product" or congratulation on purchasing the finest ........ This is honestly the first thing I have bought I dont like. Bummer, I guess we have just been spoiled.
Just thought it was worth pointing out how many great suppliers we have and how nice "experimental" is over "certified"
As I opened up my new purchases and got started on the panel install, something significant occured.
I unpacked one product from a big firm that starts with a G. I started reading the little booklet. WARNING highlighted. Then NOTICE, then CAUTION...then more fine print and legal disclaimers. Holly Cr@p, not a word in the whole package about installation instructions, how the stupid tray fits, how to hook up the antennae, very light info on how to use the product once installed and not a single nice or polite word to be found. No thanks or congratulation for buying our product..nothing. I think I feel used.
I have dealt with so many great suppliers, small business people who I truly enjoy giving money to...that this large maker of my transponder...really rubbed me the wrong way.
Abby at Flightline, Larry at Vetterman, Sam at Saber, Mahlon at Mattituck, even the folks like Edward Reicher who is making my intersection fairings, or Craig at Catto have all given outstanding service. I have got responses to emails on weekends and holidays, had follow up phone calls etc. I have always had a Thanks and felt good about my purchase and knew my dumb questions would get answered promtlyand courteously.
This big "G" firm could not even give me the basic info I need to install their product or a simple "Thanks" in any of the literature, they were absolutely CTA with all the legal jargon to protect themselves if I fall out of the sky or fry my transponder. I am just number 23485 in the sales book, next.
I like little guys and the manuals that say "thanks for buying our product" or congratulation on purchasing the finest ........ This is honestly the first thing I have bought I dont like. Bummer, I guess we have just been spoiled.
Just thought it was worth pointing out how many great suppliers we have and how nice "experimental" is over "certified"