Wiley E
Member
I purchased a Andair fuel pump and filter assembly. I had 2 failures with the pump within a year. The first failure was caused from an "O" ring problem (Spring of 2011). The second failure involved a intermittent "turning on" problem.
I have had much difficulty with Andair trying to get the pump repaired both times. They would say the new pump will ship soon (On multi times over multi weeks) and it never does. I had 6 weeks of down time in the spring of 2011 waiting for a replacement pump. The second go around in spring of 2012, I worked with Andair for a month trying to get a replacement. Owen would always say it will ship soon or the end of the week but it never shipped. After a month, I gave up on Andair and bought the ECI pump.
June of 2012, Andair (Owen) said they would refund my money for the fuel pump and filter assembly. I still have not recieved my refund, Andair will not respond to my emails or letters and the last several times I have tried to call there is no answer. They have my fuel pump and my money!
I have been hesitant about posting my Andair plight on the forum but, Im not sure what action to take next. Does anybody have a suggestion?
I have had much difficulty with Andair trying to get the pump repaired both times. They would say the new pump will ship soon (On multi times over multi weeks) and it never does. I had 6 weeks of down time in the spring of 2011 waiting for a replacement pump. The second go around in spring of 2012, I worked with Andair for a month trying to get a replacement. Owen would always say it will ship soon or the end of the week but it never shipped. After a month, I gave up on Andair and bought the ECI pump.
June of 2012, Andair (Owen) said they would refund my money for the fuel pump and filter assembly. I still have not recieved my refund, Andair will not respond to my emails or letters and the last several times I have tried to call there is no answer. They have my fuel pump and my money!
I have been hesitant about posting my Andair plight on the forum but, Im not sure what action to take next. Does anybody have a suggestion?