We renewed our AIG policy on 9/11 (of all dates for an airplane insurance policy!). I wound up with a few anxious moments, but in the past, AIG has been good to deal with and probably will be in the future.
I think most of the folks at AIG are probably good people. There were bad decisions made, probably mostly at the top (Cynic's Golden Rule: Those who have the Gold make the Rules). I think this is true of many, many companies; you just don't always hear about it.
For exactly this reason, I like using credit unions and member-owned companies (e.g., USAA, local hardware store over Home Depot, etc.) whenever I can, since they tend to have more responsible business policies.
TODR