WA85
Well Known Member
During Phase 1, I had periodic boot up issues with my Dynon Skyview D1000 and occasional indicated airspeed errors from the ADHRS. Dynon's customer service was quick to offer repair for both components, but I chose to finish phase 1 and then send the components back to Dynon. Instead of shipping the components back to Dynon, I hand carried them with me since I had already planned on travelling out to WA to visit my Mother over the Memorial Day weekend. Dynon is only a 25 mile drive north from the Sea-Tac airport, just take I-405 N. Once at Dynon, and after explaining my issues, I was very promptly taken care by a very friendly and knowledgeable staff. I was only expecting to drop off my components and then wait for them to repaired and shipped back to Alabama, but Dynon offered to replace both components (D1000 and ADAHRS) on the spot. I had an RMA on the D1000, but nothing on the ADHRS. The staff said no problem, we will take care of you, and they did. They were able to copy my existing D1000 data onto the replacement D1000, except I did need to re-cal the compass. While waiting for the paper work to process, I was able to ask several of their engineers questions about ADSB and how the magic in the box works. I left Dynon a very happy customer and last week I was able to re-install my D1000 and ADHRS and everything works great. Having worked in the aerospace industry for over 30 years, and having worked with with all the big companies, I feel that Dynon has to be the one of the best or the best ever for customer support and technical capabilities. Over the last few years that I have been working with Dynon Skyview products, Dynon has continually added new technology and capabilities to their products, often at no cost to the customer. I highly recommend visiting the Dynon facility, they are really a great bunch of folks!
I also have to plug the folks at Vans to. During Phase 1, I had a leak in my oil cooler and after speaking with Sterling for a few moments, Vans sent me a new oil cooler. We are very lucky to have both Vans and Dynon providing the EAB community with excellent products and support.
I also have to plug the folks at Vans to. During Phase 1, I had a leak in my oil cooler and after speaking with Sterling for a few moments, Vans sent me a new oil cooler. We are very lucky to have both Vans and Dynon providing the EAB community with excellent products and support.