Garmin 296 Problem

[mlw450802]

Originally Posted by vlittle

Well, this update did not help. Garmin continues to deny the error in the database, and is directing me to Jeppesen. So much for customer support!

Vern

Vern,
This is not intended to inflame but perhaps Garmin is not incorrect in that they have faithfully displayed the data that Jeppeson provides for them.
I.e. they have no errors in their representation.
Garmin probably has no interest in directly correcting Jeppeson's database therefore they ask that you contact the data supplier to resolve errors for which they (Jeppeson) are responsible. I suspect that Garmin's interest is in the box that displays the data. If their box was incorrectly interpreting the data from Jeppeson, then you'd have a beef with Garmin.

Just a guess at their response to your concerns.

-mike

[vlittle]

Originally Posted by mlw450802

Vern,
This is not intended to inflame but perhaps Garmin is not incorrect in that they have faithfully displayed the data that Jeppeson provides for them.
I.e. they have no errors in their representation.
Garmin probably has no interest in directly correcting Jeppeson's database therefore they ask that you contact the data supplier to resolve errors for which they (Jeppeson) are responsible. I suspect that Garmin's interest is in the box that displays the data. If their box was incorrectly interpreting the data from Jeppeson, then you'd have a beef with Garmin.

Just a guess at their response to your concerns.

-mike

Hi Mike. I respectfully disagree. If I had purchased the database directly from Jepp, I would turn to them for support. However, the database has been customized for the GPSMap 296, and I purchased it from Garmin, not Jepp.

If Garmin had said "We agree that the database is wrong, and we have forwarded your complaint to Jeppesen", then I would be satisfied. Unforturnately, they have wrongfully claimed that the database is correct (twice), and told me that I should take my problem elsewhere.

It's not always the answer that's important, it's how you give it. What motivates Garmin to upset a customer with a legitimate complaint?

For example, if the screen on the GPSMap 296 went blank, would they tell me that they think that a blank screen is normal, and to contact the screen manufacturer if I didn't agree?

I paid a lot of money for the 296 (twice as much as the Lowrance equivalent), thinking that I would get better support. Maybe Garmin doesn't realize that forums like this exist and that a bad rep can spread like wildfire.

Vern

[vlittle]

Further to my saga of class e control zone data incorrectly displayed on the GPSMap 296:

I received a prompt response from Jeppesen saying the data was accurately represented from the original source material, the Designated Airspace Handbook (DAH).

They provided me the excerpts as a reference.

In the DAH, the CZ ceilings are properly cited as 'AAE' (Above Aerodrome Elevation), however Jeppesen incorrectly interprets this as MSL.

In fact, technical support at Jepp says "All of the DAH airspace altitudes are ASL Above Sea Level (MSL) alts", so I think they made a bad assumption.

I think we are getting to the bottom of the problem here. It does look like an error in Jeppesen's database. I will keep everyone posted on the outcome.

Kudos to Jeppesen for the prompt and complete response (even if it was wrong!). T

Vern

**Update** I just got a response from Jepessen... they agree that there is an error in their database, and have raised an official 'incident report' to correct. Then, I mentioned that Italy has the same problem... so maybe they have to look at the whole world.

I always wanted to change the world.....

[lucaberta]

Vern,

got your email, thanks.

I have already replied with a few comments and examples of the error I am seeing with TMAs in Italy, let's see if Julie needs me to provide more details on my case.

Let's hope that Garmin and Jeppesen will be able to fix this annoying bug!

Ciao, Luca