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  #1  
Old 07-18-2012, 08:05 AM
flyboy1963's Avatar
flyboy1963 flyboy1963 is offline
 
Join Date: Oct 2008
Location: Lake Country, B.C. Canada
Posts: 2,416
Default ***** stars for EI customer service

I bought a used Electronics International tach on VAF, and not unusual, some of the wiring stayed in the original aircraft.
I looked up the isolators that I needed on the EI site, but just before ordering them, inquired as to how they worked, wiring diagram etc.
Next thing I got was a note from Tyler Speed saying some free isolators were in the mail to me, and if there were any questions about the installation, to call for free support.
When there was a chance the kit was being shipped without my postal code, he just sent a second one!

Pretty darn nice surprise!
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Perry Y.
RV-9a - SOLD!....
Lake Country, BC
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  #2  
Old 07-18-2012, 08:20 AM
Neal@F14's Avatar
Neal@F14 Neal@F14 is offline
 
Join Date: Aug 2007
Location: Wichita Falls, TX
Posts: 2,182
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This story is typical of EI's service.

They really seem to care a lot about their customers as well as their own company's reputation about their products and support services.
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Neal Howard
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