If it's quick and easy we just call...
Given the drawing number and builder number, they many times seem to have the answer before we finish the question The support team must have good notes or are telepathic
Many times we'd get email answer the same day if it's sent in the am....
I'd go with the spam answer too....
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Dave & Trina
RV-9A Flying - 330 Hrs. Painted Finishing the interior.
I usually call unless a photo is required to explain my problem. One thing they've asked me NOT to do is to both call and email them with the same question. They've always been very helpful...
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RV-9A (empennage completed, both wings completed, fuselage and finish kit completed, engine hung, working on panel and wiring)
N677AT reserved
Superior XP O-320, 160HP
Picture log: http://s271.photobucket.com/albums/j...8tor215/RV-9A/
Last edited by Av8torTom : 09-25-2011 at 07:38 AM.
Never had a problem with the replies. The only time it has not taken less than 24 hrs is if I send the e-mail late Friday or Sat, then, due to the weekend I don't get a reply till very late Mon night or Tues morning.
Every response has been very good to excellent. I often send pictures etc to help explain the problem as well as sometimes a long winded explanation. I usually "talk" to Gus and he has always given straight and clear answers, as well as often sending a scan of plans or even the location of some part I need, and kept missing in the catalogue.
If you are having problems with contacting them you will need to stay up late one evening and give them a call. They may even have an answer why the e-mails are not going through.
The support team must have good notes or are telepathic 
- 330 Hrs. Painted 
Linear Mode
