Beware Jake's Pilot Shop

Daver · #1 02-09-2011, 09:44 AM

I REALLY hate this!

I ordered a new intercomm from Jake's Pilot shop several months ago.

Never shipped.

I worked with Wayne (tried to anyway) to either get my merchandise or get a refund.

Wayne was alway apologetic and promised a refund (finally) but it was not to be.

I can't believe a fellow aviator in the business would "sell" his good name
and reputation for the paltry sum of $181.

It makes me sad more than angry.

Just a warning....

Dave

Flying Scotsman · #2 02-09-2011, 10:08 AM

Thanks for the tip...

There seem to be a few of these sorts of businesses around. Might be nice if there were forum or thread or something with business ratings and comments, so before shelling out sizeable money, buyers could take a look to see if a business seems reputable or not.

I've always received everything I paid for, but in one instance (flap pushrods...not recently), it took ages and the customer service was basically non-existent. Won't ever use that company again, certainly.

Conversely, nearly all of the companies I've interfaced with have been terrific, even the single-person outfits...it'd be nice to give them a thumbs-up, as well.

Just a thought...

Daver · #3 02-09-2011, 11:17 AM

Steve,

I agree. I've mostly had great luck buying airplane stuff.

I've sent off checks for various things & received the mechandise as advertised.

Its just disappointing when you get burned.

I still tend to trust people though......

Dave

Cadstat · #4 02-09-2011, 11:18 AM

About all you can do is warn others and stick to the facts of the matter. I've been shopping companies like Sporty's for 40 years. They cost a little more but they never fail to deliver. They value their reputation as you do your own. You are only as good as your word and sadly some people are not.

Thanks for the heads up!

Jake9364 · #5 02-10-2011, 01:24 PM

Jake's Pilot Shop has been in business for a solid 8 years now providing the best prices on Aviaition/Pilot Supply gear.
Unfortunetully we have had problems with Avcomm this last 6 months and it seems as though they are going out of business.

We were getting told that the Headsets and Intercoms were on the way each time we had contacted AvComm until finally we gave up..

We hve now found one of our vendors "Aviall" has 8 intercoms left in stock and will be here in our shop within two weeks..

We are soory about this customer issue with us.. We tried to keep in good contact with the customer and this issue.

Many of the customers e-mails were going and being marked as SPAM...Very sorry about that, and will make good with our customer as we value each and every customer within our small pilot community.

We have thousands of satisified customers here at Jake's Pilot Shop and yes on occasion we will experience a problem with a specific order as all other shops will experience on occasion. Even Sporty's.. Unfortunetly we are not yet at Sporty's level but hope to be in time. We have seen growth every year since we started..Please give us a try!
http://jakespilotshop.com/
Please check out Jake's Pilot Shop for your aviation needs.

Mike S · #6 02-10-2011, 01:30 PM

Jerry, welcome to VAF.

It is good to have another vendor aboard, and I for one, an glad you got to explain your side of the story.

Sounds like the matter is on the way to being resolved.

RVbySDI · #7 02-10-2011, 02:37 PM

I agree with Mike. I am glad you had a chance to explain your situation on this thread. However, it seems to me your company would have been better off to deal with this customer before it ever got to the point where he felt the need to post to a forum such as this.

It may seem like a bad situation when you may have to refund someone their payment when you had little control over the merchandise delivery. Eating money is never a pleasant experience but eating a relative small amount on a sale such as this pales in comparison to the negative publicity this kind of post can have on the long term success of a business.

Just my .02.

Daver · #8 02-10-2011, 03:06 PM

I ordered this intercomm last October.

Numerous back & forth e-mails the last 3 months with Wayne.

I was always polite.

Here's the last e-mail I received Dec 23 (more that 6 weeks ago):

"Hi David,

Not sure if you received my phone reply.. our e-mail is back up now.

Sorry about this. I thought that this order had been taken care of and shipped direct from Avcomm. I received the order confirmation from Tom at Avcomm way back when I order this intercom,

I know that Avcomm has been having financial problems and headsets are completely out of stock.

We will refund your order no problem.

Thank you David, and again I am really sorry about this"

This e-mail was received after numerous other e-mails I sent over the last several months always resulted in some other kind of excuse.

Interestingly, Jake's still shows the item I ordered on their web site.

Its not my intent to "bash" anyone, but this is a shameful way for a customer to be treated.

Jake's can post excuses here but the facts are the facts.

I've saved ALL the e-mails and can back up my story.

Dave

DCat22 · #9 02-10-2011, 03:33 PM

Quote:

Originally Posted by RVbySDI

It may seem like a bad situation when you may have to refund someone their payment when you had little control over the merchandise delivery. Eating money is never a pleasant experience but eating a relative small amount on a sale such as this pales in comparison to the negative publicity this kind of post can have on the long term success of a business.

Just my .02.

Yeah: Sorry! + Refund = All Good. (the first few times)

Or in a similar vein...I've bought a lot from folks on VAF. On the last one...got an email a bit later asking about the check. ****! Sent out that night of course, but we all make mistakes. Really matters how we fix them, and then avoid them in the future.

9GT · #10 02-10-2011, 04:03 PM

Sporty's has always done me right with fast service and competitive pricing. Right now I am dealing with OMT Chroming (also on this forum) and am at my wits end,,,,,,,,they have had my -10 steps for over a month now and I need them back,,,, done or not. I get nothing but one excuse after another. Sorry Jake,,,,but I have no sympathy with your excuses what so ever. That simple matter should have been taken care of before you did anything else that day. Its called "Customer Service".