Bonaco Customer Service

apkp777 · #1 06-11-2010, 02:13 PM

Just thought I'd relay some feedback on Bonaco.

First of all, I always try to use the folks who sponsor this website so whenever I need something I check there first. I decided that I wanted to go with stainless braided brake lines so I clicked on the Bonaco link. Their website wasn't particularly helpful and so I put my purchase off for a while. Last week I decided to give them a call and see if I could order over the phone.

They were very helpful. They had a RV 9 interior brake line kit with everything you need to get rid of the plastic stuff for $170. The 2 exterior lines they weren't quite sure what I needed and neither was I. Together we decided "its probably the same as an RV 7". Well it's not. The -9 has a longer gear. So it turned out that they send me exterior lines that were too short. I realized it right off and contacted another RV 9 guy and he had the correct dimensions from his Bonaco order. I called Bonaco today and as soon as I said my lines are too short the response was "you'll have the correct one in the mail today". Wow! I asked for a RMA for the short lines, and he said "use them for something else". (I am mailing them back).

Anyway, I am very pleased with their product and there is no question that they will take care of you when you order.

The braided lines are a very nice upgrade. All together for interior and exterior I paid $249. I expect a lifetime of service.

Those of you working on the finish kit, save yourself some grief and forget the stock Van's brake lines and get the kit from Bonaco!

N713R · #2 06-11-2010, 02:54 PM

If I contact Bonaco regarding buying those lines, perhaps you could send them directly to me, and save a bit of shipping? ( I will pay you for the shipping) Let me know so I can see about paying Bonaco directly. Save everyone some hassle.

apkp777 · #3 06-11-2010, 03:28 PM

No problem. They are new and still in the original bags. The lengths are 44 and 67. They have nice 90 degree fittings for close routing to the firewall.

Give them a call. I don't know how to proceed. They didn't ask for them back but I feel obligated to make it right with them.

N713R · #4 06-11-2010, 05:49 PM

Let me see if they are open tomorrow, I will send them an email tonight. If possible, please hold them until Monday afternoon, and I will get back to you. I would like to pay Bonaco for the lines, as I am not looking for a free lunch.
I will post or PM as soon as I hear something.

Thanks.

apkp777 · #5 06-11-2010, 05:55 PM

Quote:

Originally Posted by N713R

Let me see if they are open tomorrow, I will send them an email tonight. If possible, please hold them until Monday afternoon, and I will get back to you. I would like to pay Bonaco for the lines, as I am not looking for a free lunch.
I will post or PM as soon as I hear something.

Thanks.

Check your PM

AltonD · #6 06-11-2010, 06:21 PM

I have not had good luck with email and Brett. A phone call seems to work better.

N131RV · #7 07-03-2010, 05:05 PM

On April 28th I got a quote via the website. About a week after that I completed the order via phone. About a week after that the two small hoses I ordered arrived, but, the order was incorrect.

I called Brett, talked with him about it and he assured me a new hose would go out that day. After another week, I called again. "Oh, you didn't get that yet?". Nope. "Looks like I missed getting it out". Another week goes by. I get a package with the replacement hose. It is not the right one!

I called. "I'm sure sorry about that, I'll get that out to you right away".

That was about two weeks ago, I still have not seen the correct hose.
I have called a few times to leave messages but all I get is voicemail.

So, two months to get two small hoses and the order is still not complete.
Just my experience.