Vertical Power Customer Care

[FlyingArcher]

I just wanted to publish a big thank you to Marc Ausman from Vertical Power and let you fellow RVers know how well he takes care of his customers.

In early January, after a long hesitation between VP-50 and VP-100 models, I finally decided to order a VP-50 and its wiring harness. I was really tempted by the VP-100, but the price difference was quite big and for my day-VFR RV-9A was not really worth it.
I received the unit by the end of January and after inspecting it carefully stored it because I was not going to use it immediately, but I like to be ahead on my project and the dollar/Euro rate was nice at that time.
Then Vertical Power announced the release of the new VP-X control unit that offers almost the same switching features as the VP-100, but because it's driven by your EFIS it costs much less.
So here I am sending an email to Marc to express my frustration and to my surprise he simply replied: send it back, we'll exchange it if you prefer a VP-X and you'll only pay the delta
He didn't charge any restocking fee for the VP-50 and even offered the shipping cost for the VP-X.
I can tell you that I'm not used to that kind of business practices from French dealers of anything so I really wanted to share this amazing (to me) experience.
Two thumbs up Marc and Vertical Power

[rleffler]

Marc, Jake, and the rest of the VP team always provide outstanding support. I first met Marc and his team at a BBQ at a fellow builder's home almost four years ago. At the time I was very skeptical of the VP-200 and the new company that brought it to market.

It's now four years later and I'm installing a VP-200 in my RV-10. I've spent many hours talking to Marc on the phone to discuss some non-standard implementation issues. Marc has always been responsive to my questions over the years, which is one of the primary reasons I chose Vertical Power.

[dmaib]

Ditto. 235 hours on my airplane now and I love my VP-200 with the VP Climate Control System. Support from Marc and all of the team at Vertical Power has been exceptional. Installing the VP-200 is one of the best decisions I made on my airplane.

[ReidVaitor]

I agree that Vertical Power is first rate. Many argue that their system is expensive but in the end I am quite happy with putting the VP-200 in mt RV-10. Marc spent a fair amount of time helping me with the planning as well as always seems to be available when I call. I recently went through sending back none used harnesses for a replacement harnesses to a company and was shocked I only received 50% credit on it, never an issue with VP and Dynon.
Yes, Vertical Power may be expensive but it is very much worth every cent!
Thanks for posting your thoughts

[MCA]

Thanks all.

We recently introduced the VP-X which is $1800 and the VP-50 is $1500 so we are working to provide products for all budgets.