Tru Trak Support - Good Job!

[Mike Stansbury]

Hi Paul,

You make a good point but my job and my week days haven't allowed time to make any personal calls so I've had to utilize e mail to request help. Just frustrated because I have only had weekend time to think about and fly my airplane.

Also, I am hoping to see if others are having similar issues with thier ADI II pilot. They've replaced it with a second unit since my first flight in November 09 and its still got issues that they can't seem to explain what is the problem. Like I said, Its great to hear your post of good service... I'm just not there yet and confused as to what is going on with their units. My confidence is really low with the product right now.

[Bavafa]

I have been having similar issues with my ADI as well but it is more of an intermittent type problem. One day I heard the same noise and the pitch went all the way to the bottom. I flew with it and bank was extremely lazy and no pitch at all. Since that day it has worked more or less but always starts with about 5 to 10 degree of pitch down. My call to TT wasn't super encouraging as they told me that if it does not fail all the time, they may not be able to help me. This is the second unit and like Paul I have to pull my altimeter and airspeed out to pull the ADI out. So, I have left it for during my annual which is coming up next month. I am hoping that they can figure this out. Not so happy with it.

[rleffler]

Originally Posted by Mike Stansbury

You make a good point but my job and my week days haven't allowed time to make any personal calls so I've had to utilize e mail to request help. Just frustrated because I have only had weekend time to think about and fly my airplane.

In post #8 I suggested that you may want to post to Trutrak's support forum. In looking at the forum this morning, I didn't see any posts there concerning your issue.

Since you are unable to give them a call via business hours, I highly recommend you post to the official Trutrak Support forum. Lucas usually updates all posts there on a daily basis as well as getting support from other users that may have experienced something similiar in the past.

Here's the url again: http://trutrakap.com/forum/index.php

I can't explain why they haven't responded by email.

My other bit of advice is that not all companies are email saavy as you would expect these days. You'll find with these vendors, your frustration levels will be greatly reduced if you can find time at lunch or on a break to give them a call.

[TrutrakTech]

Mike,

I haven't spoken to you, but let me see if I can get some info for you. I'll post back shortly.

[TrutrakTech]

Mike,

We have a backup battery on the way to you to see if this will impact the issue. That is shipping to you today. Please let me know what you find when you get that. Thanks Mike!

[Mike Stansbury]

Thanks Lucas for the follow up!

Today, I recieved a Lithum battery back up with an manual switch to engage the back up battery. I'll try and get it installed and tested in the next few days. The fix is to try and smooth out or rather, remove the voltage waves by passing the current thru the battery back up.

My alt is a plane power (brand new) so we're testing to see if the ap is sensitive to the voltage waves in my existing power flow and that could be causing the pitch and roll action in my ADI II.

My current power flow is being drawn from my main bus so power is already flowing from my existing 12 v battery, thru a breaker on my main bus via a stand alone circut to the ap. Here's hoping for some good results.

Again, If others are experiencing this and have found a solutions please post. TT is wanting to chase down a fix. I've had a couple of PM so I'll keep posting to get this down and squashed.

[TrutrakTech]

Originally Posted by Mike Stansbury

Thanks Lucas for the follow up!

Today, I recieved a Lithum battery back up with an manual switch to engage the back up battery. I'll try and get it installed and tested in the next few days. The fix is to try and smooth out or rather, remove the voltage waves by passing the current thru the battery back up.

My alt is a plane power (brand new) so we're testing to see if the ap is sensitive to the voltage waves in my existing power flow and that could be causing the pitch and roll action in my ADI II.

My current power flow is being drawn from my main bus so power is already flowing from my existing 12 v battery, thru a breaker on my main bus via a stand alone circut to the ap. Here's hoping for some good results.

Again, If others are experiencing this and have found a solutions please post. TT is wanting to chase down a fix. I've had a couple of PM so I'll keep posting to get this down and squashed.

No problem Mike. Let me know how it all turns out.

Just to clarify, it's a NiCad battery pack, not a Lithium ion pack. Thanks!