Loehle Wonder Fil review

[Brantel]

Greg,

Did you call and talk to them?

If you tried to get this resolved and they did not return the favor and you used a credit card to order, just call your card company up and do a charge back. They will do this no question if you did your part to make it right.

I hate poor customer service just as much as the next guy.....Mistakes do happen though and sometimes all it takes is a good nudge to get things back on track.

Originally Posted by Greg Arehart

Just a word of warning. I have had terrible experience with the customer service at Loehle. Promised immediate shipment, never happened. Got charged for a product that was never shipped at all. I would never deal with them again. Since I didn't ever get the wonderfil, I cannot comment on how well it works.

My experience, YMMV.

greg

[Bartman]

I orderd the wonder fill kit almost a year ago.(250$).... In Aug. I got part of the kit but not the SO CALLED WONDERFILL. Ive called a few times but have not called in a while. I think I am going to call the credit card Co. and see if I can get my money back. I hope they read this forum. My opinion of them is **** total ****.

[Cfrisella]

Here's something to try. Add glass bubbles to some epoxy resin. (slow cure!) Thicken the epoxy till your hand hurts and you're broken a few stir sticks. I like to add some pigment for contrast. Now rub this epoxy mud all over your sanded part. Take some time and really work it in with the, wax on wax off motion. Finally use an old buffing pad(slow RPMs) to buff the majority of the mud off. If the resin doesn't fling off in clumps, it wasn't thick enough.
Started this a few months ago with black pigment to fill pinholes on carbon fiber helmets. works great with very little sanding afterwards. I "Wonder" why it took me so long. After buffing the mud off, we wet sand with 220, 320 then clear coat (or prime). It's cut my sanding labor in half, hope it does yours too.

[Greg Arehart]

Brian,

The (slightly) longer story is that I called to make the order and was told that my order would ship the next day, and arrive within a few business days. Two weeks later when nothing had arrived (usually companies will send a UPS or Fedex tracking number, and I never got that so was already concerned) I did call them and the lady said that they had had a rush of orders and mine was "next in line" to go out. Since I had already made other arrangements (used some smoothprime from ACS), I just said to cancel the order. A few days later the charge shows up on my credit card! I called my credit card people immediately and they put a credit back to my account. Haven't heard anything else since. No explanation or apology or anything from Loehle.

Obviously I would not ever do business with them again, and it sounds like I am not the only one who has had issues.

greg

[rv6ejguy]

How many others have used Wonderfill and what have your experiences been recently with the product and service from Loehle?

I've tried many other methods on pinholes and none have been that satisfying and all have been hugely time consuming.

Is this stuff really wonderful?

[JDanno]

Yeah,
It really does work well. VERY easy to apply (like car polish) and rubs off easy leaving the pin holes filled. I don't know that it works under all paint systems. But I do know it works under poly urethane types like Imron, etc. as that is what I painted with.

[Lancair Super ES]

I've used it twice. Product is OK, but not necessary. Certainly not worth the hassle of dealing with them. Their customer service, right to Sandy Loehle, is awful. Always an excuse and never any followup as promised.

On my LAST order, I had to finally dispute the charge with VISA even after leaving messages for Sandy and talking to her directly... and being promised a refund. This went on for months.

Awful, awful, awful. Stay away.

Gordon

N144GP

[rv6ejguy]

Thanks for the customer service warnings. I'll try to order the Akzo product here in Canada instead. Don't need to deal with companies like Loehle.

[David-aviator]

My experience with pin hole "fillers" is they don't fill, they just coat over. Sand a little too much and the holes reappear.

[longranger]

I've never used it myself, a fellow Chapter 1000 member had a very good experience applying SmoothPrime with a foam roller.

http://www.eaa1000.av.org/technicl/pinhole.htm