Kudos to Sensenich

rv4ator · #1 08-13-2009, 08:06 PM

The folks at Sensenich are great! I sent them a prop for a repitch, which they did at a reasonable cost. In the shipment via UPS back to me the carton was damaged & the prop had a large gouge in one of the blades. A claim was filed with UPS for the damage to the prop. UPS denied the claim (so much for paying extra for insurance). Sensenich stepped up and paid for a complete overhaul of the prop at a local prop shop. It looks like new. Thanks Sensenich, your customer service is first class!!!

N941WR · #2 08-13-2009, 09:12 PM

Has UPS ever paided off on a claim? Sounds like such a scam to me.

JetMech72 · #3 08-13-2009, 09:59 PM

The only time they did for me was when the driver backed over my landscape lights.

ergie63 · #4 08-14-2009, 09:31 AM

As a controller (financial) it drives me nuts when people do not follow simple steps to protect their assets.

The truth is that once you sign for a delivery, regardless of carrier, you have accepted responsibility for the condition of the contents. Period. No claim, especially an expensive one, will be paid. Period.

You must indicate that there was a problem with the package before signing any document. Be as detailed as reasonable. Take your time. And, for crying out loud, take a picture with the delivery guy next to it. You may also refuse to accept the package, especially if its something you can't fix yourself. Take your time, reasonably, the driver is your servant.

Don't be seduced by the smile of the UPS guy, or his friendliness because he stops by 3 times a week, or his hurriedness to get on with the rest of his route. These are tricks used to get you to pay for their mistakes. I don't know how many times I've heard a kid in the receiving department say, "...but, he was in a hurry." when trying to explain why they signed for a damaged shipment. Of course he is, it saves his employer and possibly him, money.

I have never had a claim refused when the chain of title is properly transferred. This protocol was set up eons ago to protect the shipper, carrier and receiver. Other parties will take advantage of the uninformed.

tim.randles · #5 08-14-2009, 09:45 AM

Yay Sensenich! I find word of mouth customer service reviews to be very valuable, thanks for sharing.

Boo UPS! We had a $10k piece of computer equipment ruined by UPS and they refused to pay the claim. We were sending the hardware back to the vendor for repair. The vendor refused to sign for the package or take delivery when they saw it on the truck. Clearly someone at UPS had run a fork from a lift truck through the side of the box. UPS refused to pay the insurance claim, citing that we hadn't properly packaged the hardware for shipment, although we returned the hardware in the original vendor's packaging and it was strapped to a palet. Apparently we just didn't reinforce things well enough to withstand a forklift.

rv4ator · #6 08-14-2009, 03:35 PM

Sounds like UPS will always deny a claim citing improper packaging. My prop did not have to be signed for & was left at my front door. Immediately seeing the damaged box, I took photos of the outside, inside, packaging & damage to the prop. Called UPS & Sensenich right away. Sent the photos I took via email to UPS claims. UPS denied everything. Even though Sensenich worked with a UPS representative to design their spropeller shipping boxes, UPS still told them that it was not packed properly. Sounds like many insurance companies that love to take your money but always deny a claim making you have to fight to it. I'm going to start using FedEx, although they are probably not any better.

rvator51 · #7 08-14-2009, 03:36 PM

I wonder if anyone has taken UPS to small claims court when they deny an insurance claim? Seems like you would have a pretty good chance of getting a judgement there.

nucleus · #8 08-14-2009, 05:32 PM

Like a lot of insurance UPS insurance is essentially FAKE!

Hans

rv6ejguy · #9 08-14-2009, 05:55 PM

Quote:

Originally Posted by rvator51

I wonder if anyone has taken UPS to small claims court when they deny an insurance claim? Seems like you would have a pretty good chance of getting a judgement there.

My brother took them to court many years ago and won the judgment since UPS never bothered to even show up in court. Then he spent months more trying to collect on it as UPS dragged their feet ignoring a couple more court orders. Nice customer service!

The improperly packaged excuse is #1 on all shippers excuse list it seems. Even if it was packaged in a solid block of expanding foam inside a 1/4 inch thick 4130 box, they would still use this one.

Fedex is better but you still have to jab them a bit or you'll get the $2 per pound settlement.

In 16 years of shipping world wide, I've never been properly paid for a damage claim even when insured by UPS or DHL. About 8 years ago I did a quick study of lost and damaged shipments after switching to Fedex and found it was a waste of money to insure most shipments. Fedex lost or damaged so few packages (kudos) on a yearly basis that it was a big money loser to buy the insurance. I just take my chances. When you sign that waybill, look at the tiny print on the back and the part about limited liability and the Warsaw Convention. What a cop out!

Hats off to Sensenich

Can't beat that!

tim.randles · #10 08-14-2009, 06:05 PM

My interest is piqued. Maybe someone like Stein or another of the vendors that frequent the site can shed some light on how they deal with shipping. $10k computer equipment, $7k prop assemblies. These pale in comparison to some of the fancier panels I've seen on this site. What about damage to an engine or one of the major sub assemblies from Van's?