Kitlog Pro problems

[OLDSAM]

Originally Posted by jabarr

I have been using Kitlog Pro since the start of my project. I recently clicked the update button for the kitlog program and now I am unable to post to the internet. I have contacted kitlog support but apparently he only looks at the helpline on the weekends and I have only been able to exchange a couple of emails over the past 3 weeks--none of which have been any help resolving my problem. I have also left messages on the phone line with no callbacks.
Has anyone run into this that may offer a solution?? I am getting pretty frustrated with this Kitlog software!!

I too have been using Kitlog for several years without a hitch, tonight I happened to click on the file tab for no particular reason, saw the "check for updates" item, clicked it and downloaded an update. Now I can't post to the net either. Tried leaving it for several minutes, and nothing. Rebooted and tried again, still nothing. Just get the "program not responding" thing. Maybe I just didn't wait long enough, I'll try again and repost if it works.
BTW, I am using XP also, no plans to upgrade, XP just works too good.

[OLDSAM]

Originally Posted by OLDSAM

I too have been using Kitlog for several years without a hitch, tonight I happened to click on the file tab for no particular reason, saw the "check for updates" item, clicked it and downloaded an update. Now I can't post to the net either. Tried leaving it for several minutes, and nothing. Rebooted and tried again, still nothing. Just get the "program not responding" thing. Maybe I just didn't wait long enough, I'll try again and repost if it works.
BTW, I am using XP also, no plans to upgrade, XP just works too good.

Tried again, and the computer froze after a few minutes, might have had something to do with the screen saver coming on, but after about 16 minutes, the Success! thing flagged and the computer came alive again. Hopefully that time lag will shorten up after a few sessions, apparently after the upgrade it had to load the whole thing again. Just a guess, I'm not a super geek.

[WenEng]

I don't know what causes the delay and it doesn't happen all the time, but it always finishes, so be patient. I think you are correct that your whole file was being retransmitted and that can take some time. I notice that when I make a minor typographical change and resubmit, it usually goes quickly.