Kitlog Pro problems

[AntiGravity]

Originally Posted by jabarr

It seems that since the update, when posting to the internet now it resends the entire database each time.

It may want to update the whole version if the database has changed. But after an initital re-sync back up to date it should be fine. My one, running on Vista, syncs quickly enough (seconds for simple txt, a minute or two if I have pictures).

[AntiGravity]

Originally Posted by rleffler

Proxy servers tend to be problematic with many applications. I have no knowledge of specific issues between Kitlog and any proxy server. However, based upon my other experience, I would be to try to take the proxy server out of the equation.

Having a proxy server doesn't appear to be an issue as long as it doesn't require autentication, since Kitlog has no interface for entering proxy credentials. What is an issue is if your proxy server details change in either IP address, server name or port. Its all to do with where Kitlog looks in the registry for this information.

In short, it looks in the machine default location and not in the user registry area (sorry, I'm trying to dumb things down a little for those who are not geeks). If you have a proxy server of server1 when you first build the machine that's what Kitlog uses. If later on your proxy server becomes server2, even though you update the settings when you are logged on and Internet Explorer and other programs work fine, Kitlog still uses the original settings and promptly stops uploading to the Internet. Took me a while to find the exact settings and the annoying thing is you can't simply go and change the original settings to the new server; you need to export a working setting and then re-import it onto your machine. Pain in the proverbial for a couple of weeks that was. I did work with Kitlog support and advise them of exactly how their program was working (since they didn't seem to know; even the original developer, th dude that wrote it didn't know!). No idea if they modified the code to fix the issue.

If you need to know the specific registry settings, PM me and I'll see if I can dig 'em out of my archives. At least you can check and rule out that possibility.

[jabarr]

Todays log post went as advertised. Only 15-20 seconds just like it used to be. It seems strange that it aparently sent the entire database several times before settling down. I'll be happy if it continues to work as it did today. I love the program when it's working properly---sure makes keeping the log easy. (at least for me!!) Sure can't say much for the tech support though.
Now back to banging a few rivets---

[Jackkclark]

Originally Posted by jabarr

I have been using Kitlog Pro since the start of my project. I recently clicked the update button for the kitlog program and now I am unable to post to the internet. I have contacted kitlog support but apparently he only looks at the helpline on the weekends and I have only been able to exchange a couple of emails over the past 3 weeks--none of which have been any help resolving my problem. I have also left messages on the phone line with no callbacks.
Has anyone run into this that may offer a solution?? I am getting pretty frustrated with this Kitlog software!!

I have experienced the same problems. Support from KitLog is poor at best. I have never been able to "Upload to the Website."
I have explained this in 7 emails to KitLog...over an 8 day period.
They told me two times to "make sure my user name and password were correct and case sensitive. I keep telling them I can log in.....but I cant upload because it keeps telling me that it "CANNOT AUTHINTICATE" They changed my user name and password and now I have been turned into John (Jack) Clark from Pensicola Fl. John, I guess I have your password....ha. Let me make a little test change....huh? I am Jack Clark from Trenton GA.

I will just **** away the $50 I spent on the Kit Log CD and hours of work on the Kit Log construction site and do it all again on another site. I cant take any more of the frustation created by dealing with Kit Log. Can anyone recommend a site/program to log construction progress????

[mike647m]

I bought another computer, cannot open on new system. Absolutely no help after emails and phone calls to kitlog over several months. 5 1/2 years of logging wasted, unable to open

[AX-O]

For a 2 month period I sent emails and received a few back. I was never able to get kitlog working with my new computer OS. The last email I sent them I asked them to please delete my website. They did. I had over 3 years of logs.

[skyking902001]

I have been running kitlog with a Windows XP operating system. I got a new computer with Windows 7 on it. I installed kitlog and it worked for about a month. Then Windows came out with an update which I installed. Kitlog would not work after that. I un-installed kitlog and re-installed, but it still wouldn't work. I believe the problem is related to Microsoft .net Framework, but I can't pin it down. So, I'm using my old computer with Windows XP to maintain kitlog. Bit of an inconvience, but not sure where to go at this point. Surely there must be some computer guys on this site that can offer suggestions.

Skyking902001
RV8
emp done (less glass)
Waiting on QB kit delivery

[Bob'sRV6A]

in just a few days:

-----Original Message-----
From: Kitlog Pro Support [mailto:support@kitlog.com]
Sent: Saturday, October 30, 2010 10:54 AM
To: Robert Marshall
Cc: support@kitlog.com
Subject: Re: Windows 7/64bit Kitlog?

Hi Bob,

The current version, Kitlog 2.0, supports Windows 7/64 bit.

Matt Dralle
Matronics / Kitlog Pro


At 03:07 PM 10/28/2010 Thursday, you wrote:
>any chance you will be introducing a compatible program for Windows 7/64 bit?
>
>Bob Marshall


Matt Dralle
Matronics / Kitlog Pro Support

Technical Support | Kitlog | 581 Jeannie Way | Livermore | CA | 94551
925-606-1001 V | 925-606-6281 F | support@kitlog.com Email http://www.kitlog.com WWW | Aircraft Construction Log Applications

Maybe Matt is too busy flying his new RV8 to maintain Kitlog properly?
By the way, I have kitlog up and running on my new (one month) Windows 7/64 bit--sure hope it stays that way.
Bob

[bacstabber]

I too had an initial problem running Kitlog with Windows 7. I did get it working after a response from Matt. I just can't remember what I had to do to make it work. I'm at work now but I'll check my emails when I get home to see if I saved the fix. Besides working in Windows 7, I have it working in Vista, both on Apple computers.

John (Jack) Clark
Pensacola

[Peterk]

In business, this is usually where someone jumps in with a better mousetrap...especailly when someone has a captive audience. Kitlog is not rocket science and there is apparently a market. Its hard to understand why people duplicate apps all day long but skip out on opportunities like this. Surely someone knows a website developer. (and while you're at it, tell him to do one in MAC too! thanks!)