Kitlog Pro problems

jabarr · #1 06-18-2009, 04:40 PM

I have been using Kitlog Pro since the start of my project. I recently clicked the update button for the kitlog program and now I am unable to post to the internet. I have contacted kitlog support but apparently he only looks at the helpline on the weekends and I have only been able to exchange a couple of emails over the past 3 weeks--none of which have been any help resolving my problem. I have also left messages on the phone line with no callbacks.
Has anyone run into this that may offer a solution?? I am getting pretty frustrated with this Kitlog software!!

AntiGravity · #2 06-18-2009, 05:52 PM

I have, and it was because I changed my proxy server. Kitlog support were unable to help me. After some careful digging I was able to tell them how their software worked, which was completly different to what they were telling me. What is the exact nature of the error?
I'm at work at the moment and I can't give any details of my issue until I get home and look through my email archives.

AX-O · #3 06-18-2009, 06:30 PM

I also have problems with the software. I got a new computer (with Vista) and the program is no worky now. Got a few emails from someone from kitlog but no joy. I stoped using it. Would like to get it to work again. Any guidance would be appreciated.

sgordon · #4 06-18-2009, 06:57 PM

Try temporarily disabling your windows firewall. Go to Control Panel, Securty, click "Turn Windows Firewall On or Off", and turn it off. Try posting to the web. If it works, then you probably need to add an exception in your firewall rules. When you're finished testing, don't forget to turn the firewall back on.

If you're using malware protection like Norton or McAffee, they usually come with their own firewall and you may have to go in and play with those settings.

jabarr · #5 06-18-2009, 07:15 PM

I've been trying for a few hours to pinpoint the problem and I've made progress. It seems that since the update, when posting to the internet now it resends the entire database each time. (I'm no computer wiz, but that's what I'm guessing) It used to take maybe 15-20 seconds to successfully post to the internet. Now it will post but it takes 7-8 minutes!! If during that time I try to stop the program, it will not respond and I would have to close the program using the task manager which says the program is not responding. I found all this by saving my previous database and deleting the entire progrm from my computer. I then reloaded the program and made a single entry. It posted with no delay. The more I would add to the log, the longer it would take. Once I loaded the database back into the program (about 8 months worth of entries) it wound up taking 7-8 minutes for it to post to the internet. It appears the program is locked up during this time but it is doing it's thing --albeit very slowly. I then added a single entry to the entire log file and reposted to the internet. It took about 7.5 minutes again when I just made 1 additional entry.
So, I guess it is working after all. It just takes a very long time now when I was used to a 15-20 second time frame .
Thanks for all the suggestions and I will let Kitlog support know my findings if I hear from them again.

sgordon · #6 06-18-2009, 07:20 PM

Yuck. They should try and keep track of which log entries have changes. Or at least allow publishing over a background thread.

bacstabber · #7 06-18-2009, 10:30 PM

Quote:

Originally Posted by AX-O

I also have problems with the software. I got a new computer (with Vista) and the program is no worky now. Got a few emails from someone from kitlog but no joy. I stoped using it. Would like to get it to work again. Any guidance would be appreciated.

Axel,

Hope this helps...

From the Kit Log site, the program does not run in Vista.

"Please note that due to the enhanced reporting capability of KitLog Pro v2.0, you must be running Windows 2000 or XP. KitLog Pro v2.0 is not available for Windows 95, 98 or ME users."

bigbill25 · #8 06-18-2009, 11:06 PM

Quote:

Originally Posted by bacstabber

Axel,

Hope this helps...

From the Kit Log site, the program does not run in Vista.

"Please note that due to the enhanced reporting capability of KitLog Pro v2.0, you must be running Windows 2000 or XP. KitLog Pro v2.0 is not available for Windows 95, 98 or ME users."

If this is the case, you may be able to run KitLog Pro in Windows 7 by using the virtual "XP Mode". More details:

http://lifehacker.com/5245396/set-up...e-in-windows-7

I'm getting to the starting point on my project and have been investigating build logs. I guess KitLog is out.

FYI: I've been using Windows 7 RC for several weeks now and really like it.

--Bill

WenEng · #9 06-19-2009, 05:30 AM

I have been using it in Vista. It performs normal. I also use it on an XP laptop and it works fine there too.

rleffler · #10 06-19-2009, 05:38 AM

Quote:

Originally Posted by bacstabber

Axel,

Hope this helps...

From the Kit Log site, the program does not run in Vista.

"Please note that due to the enhanced reporting capability of KitLog Pro v2.0, you must be running Windows 2000 or XP. KitLog Pro v2.0 is not available for Windows 95, 98 or ME users."

Hmmm........ From the Kitlog FAQ:

Q. What are the computer system requirements for Kitlog Pro?
A. Kitlog Pro requires Windows 2.x, or Vista to run and a minimum screen resolution of 800x600, although 1024x768 or greater is highly recommended. A broadband connection to the Internet is also highly recommended. (Kitlog Pro 2.x is not supported by Windows 95/98/ME or NT.)

The text you took out of context on the download page is old text that hasn't been updated to include Vista.

Vista works just fine. I have no relationship with Matt other than being a happy customer, I worked with him testing Vista when it was released. Initially there were problems with Vista 64bit, but I have been given the impression from Matt that he's resolved those issues.

The Vista Firewall shouldn't be an issue. Mine is enabled. Proxy servers tend to be problematic with many applications. I have no knowledge of specific issues between Kitlog and any proxy server. However, based upon my other experience, I would be to try to take the proxy server out of the equation.

Matt did supply some dlls and exes to me during the test back in 2007 to get Vista to work. I am not going to redistribute this code, since I'm sure that Matt has more current code available. My recommendation would be to get a current set of code from Matt. My recommendation would be to ensure you are using the newest code available. I believe that you can get it here. You will need your serial number to enable this.

I know when something isn't working right it gets frustrating. It may take Matt awhile to resolve a problem, but he usually does.