Kudos to Stein

Gary 40274 · #1 03-11-2009, 06:35 AM

I know we have heard it before that Stein goes above and beyond for his customers, but I suspect that he does not get the praise that he really deserves. I had had some problems with a vendor (who shall remain nameless to protect the guilty) that went on for almost 9 months. I was getting no where, Stein stepped in and made the problem go away. While I won't discuss the details, I want all to know that through it all, his only concern was to make the "customer whole".

It is a joy to know that there are still companies, and individuals who have integrety. Keep up the good work Stein!!

Gary Specketer

cjensen · #2 03-11-2009, 08:21 AM

I have to agree with you Gary...I've purchased almost all of my electrical needs from him, and as long as he has what I need, he will always have my business! I had a question about the Molex connector on the A210 recently...I did not buy the radio from him, BUT rather than post an answer that could be convoluted on the internet, HE called ME to talk it over! I'm glad to call Stein a friend, and while his prices are not the cheapest, he certainly is top notch in quality!

I have to mention this as well...last summer at Oshkosh, a group of us were standing at SteinAir's booth chatting with him when a gentleman came up to the display to try to start an argument about his price on a comm radio. Basically, the gist of it was, the man said "They (big avionics warehouse across the isle) have it for $XXX less than you!?" Stein says something to the effect of "Well then go buy it from them!" All of us were blown away at this little exchange, and I think THAT shows Stein's commitment to quality. Yep, there are cheaper places to buy stuff, but what do you get with it???

As Stein says..."Cheers!"

avee8tor13 · #3 03-11-2009, 09:41 AM

Posts to my questions from Stein, reguardless how stupid the question I ask, has been informative and respectful.

jferraro17 · #4 03-11-2009, 12:04 PM

Quote:

Originally Posted by cjensen

... a gentleman came up to the display to try to start an argument about his price on a comm radio. Basically, the gist of it was, the man said "They (big avionics warehouse across the isle) have it for $XXX less than you!?" Stein says something to the effect of "Well then go buy it from them!"...

Ahhhh, memories. I know my eyes were huge. LOL!

Joe

Geico266 · #5 03-11-2009, 12:34 PM

Oh man! Wait until he reads this thread. His head will be so big he'll need to go to a tent maker for a hat.

But it is all true, Steiner is one of a kind and an exceptional vendor. Very helpful, honest, straight answers for sure!

SteinAir · #6 03-11-2009, 12:56 PM

I do appreciate nice feedback. My head is already plenty big, so let me re-direct some of this good fortune to my employees. The fact of the matter is that without good people, my company would not survive. In many (if not most) cases they are the ones with the detailed knowledge to really help people. I'm more of a "mile wide/inch deep" while many of my employees have knowledge that is much deeper in specific areas than me. Second, there is the manufactureres and other vendors themselves to thank, because without them many of the problems wouldn't get fixed the way they do. Gary did indeed have a huge mess on his hands, and contrary to what it sounded like it wasn't a solitary effort by me that got it fixed. Lot's of hard work from lots of people besides me fixed his issue (including other vendors). Lastly, it's wonderful to work with such great customers. 99% of you are an absolute joy to deal with - it makes it so much more enjoyable to work with customers that are nice and easy to get along with.

Anyway thanks to everyone, but thanks on behalf of all of my people here. They deserve as much or more credit than I do.

Cheers,
Stein

alpinelakespilot2000 · #7 03-11-2009, 03:09 PM

Quote:

Originally Posted by SteinAir

I do appreciate nice feedback. My head is already plenty big, so let me re-direct some of this good fortune to my employees. The fact of the matter is that without good people, my company would not survive. In many (if not most) cases they are the ones with the detailed knowledge to really help people.

Ditto about this... Jed Gregerson and Mike Hilger have been more than generous with their time in helping me with my intercom-A210 wiring. Although I did purchase the intercom harness from them as well as about $1000 worth of stuff including the basic wiring kit, I did NOT buy the A210 from them, yet they have been more than pleasant in providing the help I've needed. Still working out the bugs with the (my) wiring, but I'd be much farther behind if not for them. Thanks to everyone at SteinAir!

Gary 40274 · #8 03-11-2009, 05:45 PM

Stein is being too modest. While he does have great employees, it was his time and effort that resolved my problem. He did not spare the hours and hours it took to resolve this issue. Thanks again Stein, you are the best.

Gary

Gary Bricker · #9 03-11-2009, 06:04 PM

I heard this a long time ago about the other guys Quote. "They know what their goods and services are worth" Its not all about the lowest price.

Vlad · #10 03-11-2009, 06:43 PM

Russians usually obey the principle - "trust but verify". Stein doesn't need verification.