Best source for Andair fuel valve?

[RV10Rob]

Anyone know the cheapest way to get a 20X7T Andair fuel valve w/ an extension? Van's and ACS look to be the cheapest, but Van's doesn't mention the extension and the ACS page says the extension has to be ordered with the valve. Direct from Andair looks expensive. Anyone figure this out recently and have any advice?

Thanks much...

-Rob

[chris mitchell]

Find a friend who is coming to the UK.
Phone Andair direct. Its easy to do it that way and really is not expensive. Pay for the valve using your US credit card. Andair will be happy with it.
Get the valve and extension delivered direct to wherever your friends are staying.

I'll be surprized if ACS or Vans will be cheaper than Andair direct. If you can avoid shipping and any customs charges you should come out ahead.

The dollar is now up against the pound by nearly 25% - today I think the rate was GBP1 to USD1.56. I managed to buy my kit and other parts at better than USD2 to GBP1 which made me happy - now the rate suits you guys much better.

Hope that helps,

Chris

[bcondrey]

There are a couple of different extension types - I ordered mine well after the valve. It will come with a new circular plate (different interior and exterior diameters), new handle and a couple of other minor parts.

Bob
RV-10 N442PM

[vonjet]

I have emailed Andair multiple times and for the past 2 days I have been calling them. I've tried to dial the number 2 different ways because I thought I was doing something wrong. The first attempts say the number is not valid. The second attempts today just rang and rang. No voicemail..nothing.
I am very impressed with the fuel valves and Gascolators they make. I am completely bored and fed up with the customer service and process to get anything out of them.
PS
If another entrepenuer is reading....take note. Design a nice fuel valve comparable to Andair and sell it in the USA with some actual Customer service. You will rule the fuel valve market.

[chris mitchell]

Couple of simple things:

I can't remember what you dial for an international call in the USA - "00" seems to ring a vague bell. Then you dial the country code - 44, then the rest of the number omitting the "0". The "+" works from within Europe, but I have never even tried to use it from the US

Telephone 44 23 9247 3945
Fax 44 23 9247 3946.

Remember the time difference - from the West Coast if you call any time after 0900 your time, the folks at Andair will be going home.

I think their e-mail responses are dodgy, but whenever I have called them there has been a prompt answer and helpful quick service.

Rob and VonJet - I'm sending you both a PM.

Chris

[asav8tor]

It's called specialization of labor. Deal with a retailer on this one. Andair is the manufacture. This Andair cust service issue has been beat to death over and over. Guys, the products Andair produces are far beyond normal GA quality in finish, engineering, appearance, etc. When it comes time to buy get it from Vans or any other US based seller you are happy to work with. Don't keep banging your head against the wall trying to get backstage to see the star. If you were going to to see an Elton John concert would you try to call him at his home to buy a ticket? No. You call or log on to Ticketmaster. It's the same on this one.


And yes, as far as fuel valves go, he is a Rock Star.

[vonjet]

But Elton John doesn't post his price for the ticket and his contact information to make you think you can purchase a ticket from him direct just to have him ignore you.

If they are gonna offer products for sale direct thru their webpage then they better have a way to deal with customers properly. If distributors are the only way a customer can get service or parts then stop selling products on your webpage direct.

Your right though. This topic has been beat to death. Andair's customer service is terrible yet we all have to deal with it because their fuel valves are amazing.
Some day it will catch up to them. When sales start dropping like this economy they will answer their emails. Or hey Andair, maybe try getting a voice mailbox for your company phone

[Mario Pons]

Hello. Contact www.lasaero.com in England.

Mario.

[John Courte]

Once you do the exchange rate, you only save $3.39USD from lasaero.com, as opposed to Van's. I'll bet you make that up on shipping, unless you're on the East Coast, in which case it should be about the same.

I have to order one of these bad boys as well, so I'm searching for deals also.

[vonjet]

John,
If you only need on and off you can buy mine. Its new never used. I need a different one. Let me know.
Bryan