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  #1  
Old 10-25-2008, 08:18 AM
Steve Steve is offline
 
Join Date: Jan 2005
Location: Roy, Utah
Posts: 1,141
Default Kudos to UMA

With 102.5 hours on my 9A, the airspeed indicator really began reading low. I always had it in the back of my head since the first flight in May that "something ain't right". Anyhow, I called Vans. Spoke to parts dept then tech support then purchasing. Was told to contact UMA for repairs under warranty. Call us back if you don't get satisfaction from them.
I called UMA on 10/14 to give them a heads up. Sent it Priority Mail on 10/15. Received an email on 10/20 telling me a small internal tube got disconnected somehow. I received the repaired, cleaned and recalibrated unit on 10/23. I flew the plane last evening and all is well.
Funny thing, while the indicator read low while in cruise, it always agreed with the GPS on the slow (landings and stalls) side.

Thanks to Sharon and the crew at UMA for the quick turnaround,
Steve

PS
Didja know UMA also makes instruments for the medical profession?
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  #2  
Old 10-25-2008, 02:40 PM
Squeak Squeak is offline
 
Join Date: Jan 2005
Location: Indiana
Posts: 270
Default UMA

I also had UMA airspeed indicator from Vans that was not indicating anything when I started taxing. Called Vans and they told me to send it to UMA direct. This was 2 years after purchased and they repair the indicator free. They said internal tube got disconnected also. Turn around about two weeks. Nice people to deal with.
Squeak
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  #3  
Old 10-26-2008, 08:24 AM
Guy Prevost's Avatar
Guy Prevost Guy Prevost is offline
 
Join Date: Jan 2005
Location: albuquerque, nm
Posts: 1,167
Default Good experience here too.

I bought an unused UMA altimeter from another builder. I have no idea how old it was. Anyway, it was a kts airspeed indicator with all of the V-speed arcs marked as if it was a mph airspeed indicator.

Even though I wasn't the original owner and the age of the unit was unknown, UMA fixed it for no charge.
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Guy Prevost
Albuquerque, NM
RV-8a Built, Enjoyed, Sold
Two Kids: Built, Enjoying
RV-10, Bought, Rebuilt, Enjoying
Build / First Flight Video: http://www.youtube.com/watch?v=8f9HXzZT1dE
Build Log: http://websites.expercraft.com/geprevo/

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  #4  
Old 10-26-2008, 08:47 AM
Mel's Avatar
Mel Mel is offline
 
Join Date: Mar 2005
Location: Dallas area
Posts: 10,762
Default

I had a problem with a UMA VSI (out of warranty). They replaced it without question.
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Mel Asberry, DAR since the last century.
EAA Flight Advisor/Tech Counselor, Friend of the RV-1
Recipient of Tony Bingelis Award and Wright Brothers Master Pilot Award
USAF Vet, High School E-LSA Project Mentor.
RV-6 Flying since 1993 (sold)
<rvmel(at)icloud.com>
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