Steinair difficult to contact?

[pierre smith]

Do any of you guys know the secret way to contact Steinair? I've called twice and left messages yesterday but no reply. I can't order servos from their website either.

Does it take several days to get a reply? What gives?

Thanks,

[newtech]

Mondays are bad because their answering machine is full from calls left over from the weekend. I was told the best times started Tuesday afternoon; Monday and Tuesday morning are the worst.

[Phil]

http://www.vansairforce.com/communit...ad.php?t=26744

[LifeofReiley]

Originally Posted by pierre smith

Do any of you guys know the secret way to contact Steinair? I've called twice and left messages yesterday but no reply. I can't order servos from their website either.

Does it take several days to get a reply? What gives?

Thanks,

Monday Stein is busy catching up on phone calls, Tuesdays he is busy loading up the Brinks Armored Trucks with the monies from the previous weeks business...

You go Stein!

[Brantel]

Email has always worked for me withing 12 hours. I am just asking questions and getting ballpark quotes.

[Webb]

I placed an order on line Friday at 2pm, and got an email that it had already been shipped that afternoon.

On-line ordering is fast as far as I'm concerned.

[PropellerHead]

Maybe he's at a fly-in exhibiting his nifty panels.

With the quality of work he does, I would imagine much of his business is generated by drool factor at fly-ins and shows. Does he have a show schedule on his website?

[Tony Partain]

Most of the successful businesses dealing with experimental aircraft need to stay lean to survive. We all have seen several companies come and go. Many of these companies have “burned” many of us in the community. Stein, Avery,Advanced Flight and many others do a fantastic job. What stands out for me is that Stein lost thousands of dollars with Direct 2 going out of business and he made good on HIS part of the deal. He didn’t screw his customers like Direct 2 did to him.

To deal with a company that has a good reputation and the only issue is waiting for a phone call, is quite trivial in my opinion.

I have received a complaint or two about not returning a phone call at the exact minute that the customer may want it returned. Last month I had a total of 2021 phone calls. Thats a lot time on the phone for one person.I can’t speak for Stein but the work load is overwhelming at times. But in order to stay in business we need to stay lean because the experimental business is cyclical. One month there is way more business than we can possibly handle and the next month will be mediocre.

So bottom line, patients my friend patients. It will be worth the wait.

[SteinAir]

Don't fret - we're here and busy as always!

I've said at least a dozen times in these forums...if you don't have to call on Monday, PLEASE, PLEASE, PLEASE try to wait at least one day. We get over 150 messages each weekend, and coupled with the fact that everyone finds a need to talk to us on Monday it's hard to keep up on Mondayus. We have 4 phone lines, but it just doesn't seem to matter. If we listen to each message then try to return the calls, you can do the math. Over 100 messages times "x" minutes per call and you can see where we're at.

Anyway, again I apologize for the difficulty in getting hold of us on Mondays. I'm afraid it probably won't change anytime soon because I can't afford to hire someone just to sit here and answer phones on Mondays....otherwise prices would have to go up and nobody likes that!

Believe me, as a builder myself I know how frustrating it is trying to get hold of people the throw money at them. Now that I'm on the other side of the fence I can appreciate why many of the businesses in our market don't have excess staff.

Thanks for everyones patience - and the business. It's greatly appreciated. We're not getting rich, but darned we're still having a good time.

Cheers,
Stein

BTW - Pierre got this morning and he's taken care of.

[pierre smith]

.....and Paul did call and tell me that emails are the way to go.

Stein, are you gonna add "add to cart" boxes for the Tru Trak servos and other stuff that presently doesn't have that capability?

Thanks again,