JPI Doin' Good

MLock · #1 06-04-2008, 05:55 AM

Out there in RV Land you hear good things and bad things about various companies providing products and services to our community. Well, I gotta share a good one. I installed the very first VM1000C engine monitor shipped by Vision Microsystems. Everything worked flawlessly except a repeated problem with the fuel level indication. After a few calls to JPI (after they purchased Vision Microsystems), no solution could be found.

So, at Sun & Fun this year I met with Larry Elbert of JPI. Bottom line, they have supplied me with a complete new and updated VM1000C system at no charge. That's really steppin' up folks.

Mitchell Lock

JonJay · #2 06-04-2008, 08:03 AM

My 930 had a fuel level calibration issue as well. Sent it back Fedx, got it back Fedx same week. They upgraded the unit to brand new. No charge 3 years after purchase.

az_gila · #3 06-04-2008, 11:06 AM

....still won't buy anything from JPI....

Much more detail in this thread...

http://www.vansairforce.com/communit...ad.php?t=11848

I went with Insight (GEM) for my Tiger's EGT/CHT monitor...

gil A

MLock · #4 06-04-2008, 02:54 PM

Read all the posts from two years ago about JPI. That was a problem. Maybe they've turned a corner... who knows. Just letting everyone know that a company did right by me.

Mitch Lock

osxuser · #5 06-04-2008, 11:46 PM

The right people are sometimes hard to get ahold of at JPI, but I feel they have the superior product.

I LOVE the customer support from EI though too.

Bob Martin · #6 06-05-2008, 06:12 AM

Quote:

Originally Posted by osxuser

The right people are sometimes hard to get ahold of at JPI, but I feel they have the superior product.

I LOVE the customer support from EI though too.

I couldn't have said it better myself, so I second this opinion!

az_gila · #7 06-05-2008, 09:38 AM

Quote:

Originally Posted by MLock

Read all the posts from two years ago about JPI. That was a problem. Maybe they've turned a corner... who knows. Just letting everyone know that a company did right by me.

Mitch Lock

Mitch,

Just to be clear.... the reason I didn't buy JPI was because of their management actions suing a homebuilder "little guy" supplier over the use of the word "scan" ... not the quality (or lack) of their customer service,

I don't think this can be changed by "turning a corner" - AFAIK the same management is still in charge.

gil A

asav8tor · #8 06-05-2008, 10:18 AM

The unfair (understatement) attack JPI started several years ago on a fellow builder who was a significant contributor to the RV community will not be forgotten by those who were around at the time. Nice to see they are trying to mend their reputation.

SteinAir · #9 06-05-2008, 09:51 PM

It'll take more than one or two "atta boy's" to bring most of us that were around during the matronics debacle to ever deal with JPI again. Since that time I've managed in my business (as have my colleagues and friends) to not sell, service, install or otherwise have anything to do with a single JPI product. Unfortuneately that now extends to the Vision Microsystems stuff which is off my list as well.

What they did was one of the worst things I've seen in many years....so it won't easily be forgotten. I'm sure my personal little boycott has cost them exactly nothing and they could care less, but millions of $$'s have rolled through my shop over the years and I'm happy to say that not a single penny of it was JPI product.

It would be different if there weren't competing products around. I frankly don't care if their stuff was twice as good as EI's (it's not), those guys at EI stand for how a business like that should be managed and run.

Maybe they are turning over a new leaf, but I really don't care. It'll take a lot more than that to bring me on board. Not saying it'll never happen, but it'll take a while.

Cheers,
Stein

PS, there are still RV'ers out there who remember.....I'm one of 'em. I may sound jaded but I'm not. I'm just a guy who believes that Right is right and wrong is wrong. Morals and Ethics are still at the top of my list - reputations are built on what you've done - their actions speak louder than words.

kevinh · #10 06-05-2008, 10:00 PM

Quote:

Originally Posted by SteinAir

It'll take more than one or two "atta boy's" to bring most of us that were around during the matronics debacle to ever deal with JPI again.

I remember that time as well - they deserve none of my business. I specifically avoided them when I built my panel.