Quote:
Originally Posted by Flyingbeard
Hi Everyone,
I have been traveling for work, but I got my battery sent back to EarthX. They evaluated it and found a cell that was drained below it’s minimum voltage (9V). When this happens it becomes damaged and will not accept a charge anymore.
So, the battery was damaged and out of warranty. EarthX offered me a new or refurbished replacement battery at a discount. I chose the new battery as it came with a 2 year warranty.
Thanks to Kathy at EarthX for going the extra mile and helping me out. The new battery will be waiting for me when I get back to the airplane.
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Dear Mark,
It was a pleasure to work with you and I am glad you are pleased. EarthX does strive to provide excellent customer service and support and we do truly appreciate your business!
This is NOT directed to you or your specific situation, but this might be a good thread to post some “GOLDEN RULES” about batteries, lead acid or lithium.
1. All batteries will fail at some point. They do not have infinite life spans no matter how awesome you take care of them or how much you spend.
2. All products can have a manufacturing defect. It is impossible to have a 0% failure rate. Typically, a manufacturing defect will occur much sooner than later.
3. All batteries will lose their charge (voltage) with time. There is no battery chemistry invented where this does not apply. Either your vehicles charging system will charge the battery when in use, or you must use a charger. Even if the battery is “new in the box” where you have stored it for years. Time does not stop and the aging process continues.
4. All batteries will be permanently damaged if left in a discharged state, the amount of damage depends on the depth of discharge and how long it remained in this state (<9 volts for LiFePo4).
5. Lead acid batteries are more susceptible to freezing and once frozen, will be permanently damaged.
6. Using an undersized battery (capacity and/or cranking) will shorten a batteries life and can cause damage.
7. Using and storing a battery in excessive heat, will shorten a batteries life. (The manufacturer should have this listed what their temperate range is)
The battery is a very important component in your vehicles charging system. Read the warnings and manual of whatever battery you choose to properly maintain it to avoid frustrating and avoidable failures.