Skyview Losing Instruments/EMS

[Ted Christopher]

My Skyview screen is on the way back to me after 5 days at the Dynon plant and the email invoice says "No Charge."

That could be really good news, they fixed it and in view of the time and money invested on this end they decided to foot the bill themselves.

Or it could mean it can't be fixed and I'll have to figure out how to afford a new system, which would be really bad.

[dbhill916]

I've had to send my T1000 back for two items. One was an internal failure that they said was very rare, the other was because I bent the Left knob sometime during installation and it didn't register any rotational inputs. They took care of both of those for no charge despite the fact that the unit was well over 2 years old from the date of purchase via Van's. I've asked three or four tech questions by email and phone, and have had answers within 72 hours, despite my comments that they questions were informational only. They allow me to download nav data for free, when Garmin charges $800/yr for my certified aircraft. Even if you have a charge, I expect you are still getting a bargain.

-dbh
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N76012 RV-12
N7623V C-177RG
N883CD SR-22

[Ted Christopher]

Thought I should update any of you who have been following this post. I've now had two flights with the rebuilt unit Dynon sent me with no serious issues: a couple brief "standby network errors" but no loss of instruments.

The "no charge" invoice Dynon sent with the rebuilt unit specified it had failed under the warranty period and so they were waiving the cost. That is a generous interpretation by the company since the problem was not definitely diagnosed until well outside the warranty period. If things had gone the other way, if we were told we needed to shell out $4000 for a new system, there would have been some serious discussions in the family about whether it might be time to trade this plane in on something less expensive.

I have to compliment Dynon for their response to this long-running issue.