Quote:
Originally Posted by Mark H
Tim,
Thanks for the write up on your website about this SB. This covers a huge number of mags and I suspect a LOT of people here are effected by it. I contacted Aircraft Spruce to ask about getting the warranty claimed through them and they wouldn't work me because I didn't purchase the mag through them. How were able to handle this with them?
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Similar experience here. 3 affected mags (one is a bench spare), purchased at different places. One wanted to charge me the full price of the distributor gear ($100) plus $50 for their labor, and wouldn't give me back the $100 even once they got the credit from Champion. I know where not to go from now on.
The other mag I bought outright from Aircraft Magneto Service. They wouldn't work with me because they aren't a distributor, but told me to call their distributor Omaha Aircraft Supply. But they in turn weren't set up to even sell to an individual, and it didn't sound like there'd be any way to get an eventual refund for the returned defective gear either.
So in desperation I reached out to Joe Logie at Champion directly. He said they can't work directly with me either, but if I wanted to take my plane out of service for weeks I could send all the mags directly in to them.
Champion, if you're listening, your policies and distributor deals that prohibit dealing directly with the end customer absolutely STINK! (And so do the distributors who can't figure out how to forward a refund to the customer.) I guess you want us to just keep flying these dangerous mags?