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  #1  
Old 02-20-2018, 04:01 PM
rjtjrt rjtjrt is offline
 
Join Date: Mar 2006
Location: Australia
Posts: 796
Default The Ladies at Van?s Aircraft

The ladies who deal with customers on the phone at Van?s are superb.
Today was a very busy day for them, and I had some really stupid questions to ask. Despite all that they had to cope with, they were cheerful, exceptionally helpful, and efficient.
They make a good company great.
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  #2  
Old 02-20-2018, 04:37 PM
MLock MLock is offline
 
Join Date: Jan 2005
Location: Salem, OR
Posts: 302
Default

Thank you John.

All of the folks who answer the phones here at Van's do the best they can, always. Some days are easier than others just like everyone's job. It's just so nice to hear from our customers when we get it right.

Thanks to all who give us a thumbs up from time to time.
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Mitchell Lock
Chief Financial Officer
Van's Aircraft
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  #3  
Old 02-20-2018, 06:24 PM
elev666 elev666 is offline
 
Join Date: Feb 2013
Location: Kincardine Ont,Can
Posts: 213
Default Plus 1 more to everyone @ the factory

As John mentioned there are a lot of people working behind the scenes out there that don't get enough kudos , I recently took over a kit and had to add and delete a lot of parts on my finishing / FWF kits , as well as convert from a tipper or to a slider, this all took nearly 6 weeks of emails and phone calls and the gals in the office, and everyone in shipping get 100%
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RV 6. GARV
1946 C85 J3
RV 7 A project
Grounds keeper @ CKS9, 2021 dues pd
Garry
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  #4  
Old 02-20-2018, 07:23 PM
wirejock's Avatar
wirejock wirejock is offline
 
Join Date: Oct 2005
Location: Estes Park, CO
Posts: 4,770
Default Rave

They all deserve a Rave. The ladies are a welcome voice and have always been more than professional.
I told my staff to smile when they answer a call. The customer can hear it in the voice.
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Larry Larson
Estes Park, CO
wirejock at yahoo dot com
Donated 12/01/2021, plus a little extra.
RV-7A #73391, N511RV reserved (3,000+ hours)
Empennage, wings, fuse, finishing kit done. Working FWF
Disclaimer
I cannot be, nor will I be, held responsible if you try to do the same things I do and it does not work and/or causes you loss, injury, or even death in the process.
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  #5  
Old 02-21-2018, 04:16 AM
RV7ForMe RV7ForMe is offline
 
Join Date: Jul 2015
Location: Europe
Posts: 647
Default YES!

Couldn't agree more. So far everyone at Vans has been great support and patient with me!
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RV7-A (N137MX Reserved) - Wings Started...
RV7-A - Rebuild Done - Flying!
Cessna Rocket 210HP - Best dang 172 Ever made! (sold)
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  #6  
Old 02-21-2018, 10:07 AM
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Janekom Janekom is offline
 
Join Date: Jan 2006
Location: South Africa
Posts: 879
Default Outstanding service

I am dealing with them by email from far away and they are all OUTSTANDING.

Please send them flowers if you can
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Jan Hanekom
South Africa
Approved Person nr 325
http://www.rvbits.com
RV10 - ZU-XOX - (Flying)
RV7A - ZU-JRV - (Flying)
RV10 - ZU-JVR - (Written off)
RV7 - ZU-LOL - (Flying)
RV10 - ZU-RVI - (Flying)
RV7A - ZU-MER (Bought back)
RV7A - ZU-JAD (Sold Flying)
Dues paid for 2021 WITH A SMILE
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  #7  
Old 02-21-2018, 10:14 AM
ryschneider ryschneider is offline
 
Join Date: Aug 2016
Location: Colorado Springs, CO
Posts: 27
Default

I rarely post on here but I have to say the staff of Van's support have been courteous, patient and the customer service in parts / shipping is fantastic!
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RV-7 (Finishing)
KFLY
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  #8  
Old 02-21-2018, 12:41 PM
WAM120RV WAM120RV is offline
 
Join Date: Dec 2006
Location: Coventry. England
Posts: 616
Default Excellent

Always found them excellent.
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Steve Arnold
England

In completion stage of Loehle P5151
Built and now Flying G.BVLR Vans RV4
Rebuilt G.BDBD Tailwind
Rebuilt G BVTN Kitfox
Built G CDCD RV9A with WAM120
Riveted wings on Glastar G.LEZZ Now (G. SKUA)
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  #9  
Old 02-21-2018, 02:03 PM
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Special Delivery Special Delivery is offline
 
Join Date: Feb 2007
Location: League City, TX
Posts: 612
Default



Ah yes, I too raise a glass to the ladies at Van’s… “Behind every good man is a great woman”; a truism that's alive and well at Van’s Aircraft, Inc.
Notwithstanding that I’ve been nicknamed “Trouble” by Anne, Barbara, and Jessica, I must say that the collective staff of ladies at Van’s Aircraft have been instrumental in the success of Eagle’s Nest Projects. Seldom does a week go by that I don’t hear words of praise from one of our mentor teams about the outstanding support they’ve received from one (or more) of the ladies at Van’s.

From all of the Eagle’s Nest student-builders and mentors, we appreciate and offer our sincere Thank You to the ladies at Van’s Aircraft for their kindness, patience, and outstanding level of professional service!

We love the ladies at Van’s Aircraft!

Personal regards,
“Trouble”
.
__________________
R. E. "Ernie" Butcher
Friends of the RV-1/Eagle's Nest Projects
"Mentors build the student...
Students build the airplane." -Glen Salmon

Dedicated to the historical preservation of the RV-1 Aircraft
and organized for the purposes of promoting, supporting,
fostering, and engaging in aviation and aerospace education.

www.RV-1.org
www.EaglesNestProjects.org

Last edited by Special Delivery : 02-21-2018 at 07:02 PM.
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  #10  
Old 02-21-2018, 02:09 PM
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rvbuilder2002 rvbuilder2002 is offline
 
Join Date: Jul 2005
Location: Hubbard Oregon
Posts: 9,664
Default

In all fairness, as can hopefully be seen in the photo linked by Ernie, not all of the orders people are ladies, but they are all great at what they do.

BTW, missing from the photo is Nancy and Kim
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Opinions, information and comments are my own unless stated otherwise. They do not necessarily represent the direction/opinions of my employer.

Scott McDaniels
Hubbard, Oregon
Van's Aircraft Engineering Prototype Shop Manager
FAA/DAR
RV-6A (aka "Junkyard Special ")

Last edited by rvbuilder2002 : 02-21-2018 at 03:16 PM.
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