Shipping: When do you get the call?

Paul Thomas · #1 02-20-2007, 03:24 PM

I have a wing kit that's supposed to ship out this week. When does abf calls you to tell you when it's going to be here/price?
Not that I'm waiting or anything

Bruce · #2 02-20-2007, 03:35 PM

My call came a couple of days before. Check the web site for carrier with the number that Vans gave you. You can track that on line and watch it sit in a city for a couple of days.
Isn't life great.

Paul Thomas · #3 02-20-2007, 03:42 PM

I still don't have a number from Van's... I sent them the check way back when I ordered. Should I call them?

Bruce · #4 02-20-2007, 03:46 PM

I would give them a shout.

Good luck

Paul Thomas · #5 02-20-2007, 03:50 PM

Thanks Bruce.

N258RE · #6 02-20-2007, 03:52 PM

my fuselage kit was to be shipped 2/5, I called on 2/8 and the check was still sitting on someone's desk. I called last Thursday and it is still in being crated.

Everyone should call at least once to experience Van's ummm "unique" approach to customer service

Paul Thomas · #7 02-20-2007, 03:59 PM

Just called and talked to Anne who was great.
They got the parts in today so it will ship either Friday or next week. She changed the shipping address to business which should save me $68 for a total cost under $400 which is great news. It couldn't go much further than south FL and I had heard much higher quotes.

Need to finish empenage quickly.

Jkkinz · #8 02-20-2007, 06:04 PM

Before I got my fuselage several months back I received a envelope from Vans with the shipping info. (The fuselage was about a month late being shipped) It had the shipping number for ABF freight. There was also a phone number to call ABF so I could call and get updates on the location of the truck. A day or two before it arrived in Orlando, I got a call from the local dock and made arrangements for delivery. They also gave me the exact cost of the shipping. By the way, I picked my fuselage up at the dock and saved quite a bit on local delivery.

Good luck

Jim Kinsey
7A Fuselage

Paul Thomas · #9 02-20-2007, 08:57 PM

Quote:

Originally Posted by Jkkinz

By the way, I picked my fuselage up at the dock and saved quite a bit on local delivery.

Good luck

Jim Kinsey
7A Fuselage

I was told that business and dock would be the same, so I sent it ot the business which is 2 minutes from the house. Going to the dock is probably not worth the gas or hassle to transport is all the way. I'm just going to uncrate and inventory at the business and bring the parts from there to the house (unless it's a bad idea).

jdeas · #10 02-20-2007, 09:37 PM

I was told at the first of the year my QB would be ready at the end of this month (7A).
After not hearing anything with one week to go I called them.
Long story short. Call before you make arrangements! My kit is delayed 4+ weeks and I did not receive notice of the change!
I don't know if this is typical but a quick phone call to Vans would answer your question much better than this forum.