Avery Tool's customer service

[txaviator]

Avery is the best! If you are local and ever drive there (or fly there), you'll also get to learn all you ever wanted to about show-winning Cockatiel birds. They have hundreds of them, and it is really interesting to hear about the birds, how they judge them, etc. Heck, they even let one out for me last week, for an indoor airshow Cool stuff, and a GREAT staff.

[mse103]

Avery does rock, email response is not as good as the phone. Responses are curt, but accurate, sometimes it takes an extra email or two, call up the phone, and the world is your oyster.

Still better than those companies who pretend to be on the internet, and get to your email is 3-4 days, or have an online chat feature, only to find out that your question cannot be answered over chat.... you have to call....

[Beer30?]

I agree. I found them to be friendly and helpful whenever I spoke with them at Osh. I recently managed to break a bolt on my hand squeezer and ordered the replacement from Avery. I ordered the incorrect part though, and had to call to get the problem corrected. I called on Friday, and didn't get a response, but Monday morning, the problem was solved.

I spoke with Bob, who confirmed which part I needed, told me why it had broken in the first place (the squeezer wasn't even theirs), and told me he'd send the correct part along with some grease to lube the affected area to prevent reoccurrence. I will send my original ordered part back at my convenience.

What great people!

David