When do you give up on a supplier?

[rjcthree]

I deleted because this is becoming a past-tense situation. I've been accused of many things, but I tend to have facts when I have a conversation. Frustrating.

[rv7charlie]

1st advice is to identify the component and supplier. If you've waited over a month without serious interest from them in helping you, why not go public?

[Raymo]

Have you tried contacting company leadership directly? Sometimes one bad egg at the company creates all the pain and they may not be aware.