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07-09-2016, 12:37 AM
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Join Date: Feb 2007
Location: San Diego, CA
Posts: 1,670
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Koger Sunshade good Customer Service
I recently needed a replacement fabric for one side of my Koger sunshade in my -6.
My initial email was answered promptly, and I ordered what I needed on the website. Easy.
The order was filled quickly, and when I opened it I was surprised and pleased to find a $5 bill, and a note that said: "Computer overcharged you for postage".
I would never have known.
I consider that to be exemplary customer service!! Thanks, Jeff!
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Pete Hunt, [San Diego] VAF #1069
RV-6, RV-6A, T-6G
ATP, CFII, A&P
2020 Donation+, Gladly Sent 
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07-09-2016, 02:09 AM
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Join Date: Oct 2009
Location: Sydney, Aust.
Posts: 820
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It's funny, isn't it? $5 doesn't seem like a lot, and lets face it, most of us wouldn't miss it, but for a company to put honesty ahead of a few $$ speaks volumes, particularly in such a small industry.
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Once you have tasted flight you will forever walk the earth with your eyes turned skywards, for there you have been and there you will long to return - Leonardo DaVinci
My Flickr gallery: http://www.flickr.com/photos/35521362@N06/
RV-9A - Finished on 10th February 2016 after 4 years, 9 months and 19 days! The 1020th RV-9 flying.
First flight 26th March 2016. Essential specs 145KTAS @ 2400RPM, 8000', 24.2LPH, Initial RoC 1800FPM.
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07-10-2016, 05:37 AM
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Join Date: Feb 2005
Location: 20km outside of Zurich, Switzerland
Posts: 467
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Needed a replacment part
Hi,
after installing my Koger in a tip up RV, the front slider did not goes into the rail, the thread was out of center ... the part wider then the slot in the rail.
I emailed Koger, but they did not respond. Then I emailed to Vans, they informed Koger, my mail got into the spam/junk bin.
Then they informed me that the new part is on the way. After a few day's I got the new slider with the front bow. Exchanged all is fine and ALL FOR FREE!
Thank you Koger, great service!
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