First off this post in no way reflects on any tool company. Mistakes happen and it's how things are handled after-the-fact that really matters. As most of you know, this company (along with most of the big players), are 1st class. I only post this in hopes that I prevent someone from going through my frustration.
Began to back rivet my tail cone j-channels the other day and was really having fits with getting a well driven shop head. It was seriously slow going as each rivet was done methodically in an attempt to get a square shop head. It was almost as if getting a square shop head was a totally random event. This pic is indicative of the results. Frustrating...
After a bit of searching, I came across this thread posted last year by Mike Lauritsen:
http://www.vansairforce.com/communit...ght=back+rivet
Sure enough, upon closer inspection, you can see a small nub in the center of the set. More critically, the set is slightly concave - not flat - with the center being slightly lower than the outer surface. Fairly tough to see in the pic:
A quick order to ACS yesterday had this on my porch this evening - definitely flat:
After a few practice sets, I did this row in quite a hurry to increase the odds of not being perfectly square:
Much, much easier to get a square shop head! Yes, technique and skill still have a huge role, but if something just seems a bit off-kilter, don't discount an equipment issue.