
05-09-2014, 09:43 AM
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Join Date: Dec 2006
Location: Paso Robles, CA
Posts: 1,177
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Call my Interernational rep, Julie Ramos 805-239-3169
Quote:
Originally Posted by Larkrv10
Hey Tom
Please correct me if I'm wrong, but what is with the $15 surcharge you hang on your Canadian customers? When I first purchased hardware from you in 2010, I dealt with Julie (great to deal with, no surcharge). Now she tells me she has to add the surcharge. Now I can appreciate it cost a little bit more to ship across the border, and obviously our market is only 1/10th of America, but the surcharge seems excessive, and I don't understand why? Too bad because you have a lot of great products that I'd love to order, but you're chasing us Canuck away.
Sincerely,
Rick
#40956
Southampton, Ont
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Julie will explain the legitimate fee charges.
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