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  #1  
Old 08-22-2013, 06:31 AM
Darren Kerns Darren Kerns is offline
 
Join Date: Feb 2005
Location: Indiana
Posts: 173
Thumbs up Thank You Rob at AFS

I don't know if I posted this in the correct spot but I wanted to let everyone know Rob Hickman is a class act!!

My AFS 3400 MFD screen froze on me the other day. I sent it in to Rob and one week later back in plane and working great. He said sometimes they will do that.


No charge. He even installed a reset button on the back of it if it ever does it again.

Thank You Rob for providing great customer support. I was having plane withdrawal and last night it ended.

Great flight in N599DT

Respectfully,
Darren Kerns
RV7 N599DT
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  #2  
Old 08-22-2013, 09:08 AM
Randle Randle is offline
 
Join Date: Dec 2012
Location: Atascosa, TX
Posts: 106
Default

I had a similar event. I needed some replacement parts that "grew legs and walked away" from when I got the parts and now that I need them in the build. I gave them a call on Monday afternoon and they were in my mailbox when I got home on Wednesday, from Oregon to south Texas. Talk about service.
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If you are 90% efficient, and your buddy who checks the 10% you missed is also 90% efficient, together you're 99% efficient.

RV-7A - empennage done minus glass
wings nearing completion
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  #3  
Old 08-22-2013, 02:05 PM
RV7Guy's Avatar
RV7Guy RV7Guy is offline
 
Join Date: Jan 2005
Location: Chandler, AZ
Posts: 2,900
Default True enough

One of the reasons for installing AFS 5500T's in my new ride. Some of the finest people in the business. Love the family owned businesses.
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Darwin N. Barrie
Chandler AZ
www.JDair.com
RV-7 N717EE-Flying (Sold)
RV-7 N717AZ Flying, in paint
EMS Bell 407,
Eurocopter 350 A-Star Driver
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