I think that's reasonable, given how completely screwed up things are now. Vans has never been "state of the art" on their order system or communications so this isn't surprising. I think a weekly call would be a reasonable approach.I'm new to the process and feel for what they must be going through. But I have a question for those that are in the know:
I placed an order for the Empennage for a 7A yesterday. The site said to call to provide a credit card number - so I did. However, the lady that answered said to wait for the second email and then I would have a builder number to pay against. Well, the second email came in saying "Thanks for your order" but no builder number....
Hmm... what next?
At the moment, I'm giving them a week or so to get me in the queue before calling back. What would others recommend?
I think that's reasonable, given how completely screwed up things are now. Vans has never been "state of the art" on their order system or communications so this isn't surprising. I think a weekly call would be a reasonable approach.
I'm new to the process and feel for what they must be going through. But I have a question for those that are in the know:
I placed an order for the Empennage for a 7A yesterday. The site said to call to provide a credit card number - so I did. However, the lady that answered said to wait for the second email and then I would have a builder number to pay against. Well, the second email came in saying "Thanks for your order" but no builder number....
Hmm... what next?
At the moment, I'm giving them a week or so to get me in the queue before calling back. What would others recommend?
So I asked the question last night, and naturally, I just got home and there it is
So I guess they're back rolling now. Yay!