And when I bought in December and inquired about traffic do you think they said anything about a Stratus 2 coming out!
I can't help but notice the Stratus 2 case is white, which hopefully along with whatever other changes were made, will resolve the issue with the original version over-heating.
I have the first version stratus. I called Appareo and they will be doing a firmware upgrade after the new stratus is out to show traffic. obviously the new stratus is a much better unit.
I asked about trade-ins or a discount for existing stratus owners and they said no.
I also called Sporty's and asked whether I could send my unit back for a refund since it was within their 1 year 100% satisfaction guarantee and they said no.
A friend had purchased his Stratus 3 weeks ago and they said ok to sending his back for a refund.
It looks like Sporty's is following Garmin's way of doing business.
Alan
N668G RV10
George,
This is what's on their web site:
What is your ?one-year guarantee??
Our one-year guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know ? we will make it right.
If you would like a refund or exchange, please return the product in a timely basis, in the same condition in which it was received.
Alan
Sporty's actions seem to contradict both their published satisfaction guaranteed policy and their 1 year warranty. I think I'd pose a question to them. Will you honor your one-year warranty or do I need to call the Ohio Attorney Generals Office to file a complaint, and see what they say? If Ohio's AGs office is anything like Virginia's, I expect their next question will be to verify your address so they can ship a new unit to you. If Sporty's doesn't mean to honor their warranty, they should remove it from their website
If you buy a new laptop, and Apple releases a new one the following week, do you feel entitled to a new one? Should I call Garmin and tell them that since I bought the G3X two years ago, I should be entitled to a refund now that their prices have come down?
Ok, with all due respect, the other side of this is should any manufacturer or retailer warranty product upgrades? Product satisfaction to me is does the product work as advertised? Does it work in your intended application? Is it defect free? Did you get what you bargained for? Does the battery last as long as advertised, stuff like that. Extending dissatisfaction to "it is not the latest model" is not a functional warranty. For any manufacturer or retailer to take back all product sold in the last year because of an upgrade cycle would be cost prohibitive.
I agree. When we buy electronics, cameras, bikes, tools, etc. we know it is just a matter of time before something better comes along. Do I sometimes wish that I had waited to make a purchase? Of course. Does the manufacturer/seller owe me the latest and greatest? Absolutely not.
Sporty's plain-language warranty statement is perfectly adequate when read by reasonable people. When parsed by someone looking for a loop hole, it means whatever a slick lawyer wants it to mean. Do you really want to sick the Attorney General on them?
Jim Berry
RV-10
Dunno, what was the exact wording of their warranty?????
Sportys said "for any reason"--------rather poor choice of wording as it is now turning out.
http://www.sportys.com/PilotShop/customerservice#9 Still right there on their web site.
Again, I do not believe this is what Sportys meant------BUT it is what they said.
And please understand that words have meaning.