Jon Clements
Well Known Member
A couple of weeks ago I noticed that the screen on my Digiflight II VSGV had dropped a couple of pixel lines. I contacted Lucas at TruTrak and he told me to send it back and they would repair it and return it to me (its a couple of years old bu has only been operating in my RV-7 for a couple of months).
When I pulled it out i noticed that the Pitot block on the back of the unit was bent downwards and the case was damaged however it was working as expected. I checked the clearances on my tip-up canopy (my DII is located at the top of my panel) however clearances checked out OK. I came to the conclusion that I must have closed the canopy at some point when something (a tool?) was resting on the top of the unit to have caused the damage. It wasn't a major issue so I wasn't particularly fussed about it.
When I sent my unit back Trutrak contacted me immediately to check if I had bent the Pitot Block downwards intentionally for clearance reasons and (if not) did I want it fixed?. I advised them of the above and instructed them to fix it while they had it in the workshop.
Only a few days later my Digiflight II VSGV arrived back in Australia in as new condition with a new updated screen, new case and updated software.
How much did they charge me........?
Zilch. Nil. Nuffin.
Aftermarket service doesn't get any better than that.
Thanks to the team at TruTrak - genuinely appreciated.
(Please note that I have no association with TruTrak other than being a happy customer - I just want to publicly thank them for providing service beyond expectation).
When I pulled it out i noticed that the Pitot block on the back of the unit was bent downwards and the case was damaged however it was working as expected. I checked the clearances on my tip-up canopy (my DII is located at the top of my panel) however clearances checked out OK. I came to the conclusion that I must have closed the canopy at some point when something (a tool?) was resting on the top of the unit to have caused the damage. It wasn't a major issue so I wasn't particularly fussed about it.
When I sent my unit back Trutrak contacted me immediately to check if I had bent the Pitot Block downwards intentionally for clearance reasons and (if not) did I want it fixed?. I advised them of the above and instructed them to fix it while they had it in the workshop.
Only a few days later my Digiflight II VSGV arrived back in Australia in as new condition with a new updated screen, new case and updated software.
How much did they charge me........?
Zilch. Nil. Nuffin.
Aftermarket service doesn't get any better than that.
Thanks to the team at TruTrak - genuinely appreciated.
(Please note that I have no association with TruTrak other than being a happy customer - I just want to publicly thank them for providing service beyond expectation).
