Neal@F14
Well Known Member
UPDATE: Got to speak with Dan at Lightspeed today and they're going to take care of me and be able to fix my old headset after all
Last week I suffered the loss of one of my beloved Zulu 1 headsets when the sun melted the battery case since the battery case was left on the seat while the aircraft was parked on the ramp for a couple hours in the Texas summer heat. Normally the headsets get stowed in the baggage compartment, out of direct sunlight, while parked but this time the battery pod was still exposed. I contacted Lightspeed to see if I could purchase a replacement plastic battery box to repair it myself or send it in for out-of-warranty repair and was informed by email that they may no longer have certain replacement parts available for the Zulu 1 headsets...
UPDATE: This was a misunderstanding of the email I received. While it's true that certain original replacement parts for the very earliest hardware revisions of the oldest original Zulus might be getting scarce (i.e. year 2007 models like mine) but if you call them up, they will be able to repair your Zulu "1". It's inevitable however that someday there may come a time that spare parts will run out and they won't always be able to fix every old headset that comes into their shop and that's fully understandable and expected. The email I had received was worded in a way that had led me to believe that it meant there were no parts available for any of the original Zulus and that's not the case, and I apologize for panicking and posting a "Chicken Little - The Sky is Falling" message here. I also learned that there were many different hardware revisions of the original Zulus over the years, and you cannot tell which is which just by looking at the outside of the units.
Again, kudos to Lightspeed! Nobody else in the industry even comes close to the kind of support they give, and I'll remain a satisfied customer and give them my repeat business in the future.
Last week I suffered the loss of one of my beloved Zulu 1 headsets when the sun melted the battery case since the battery case was left on the seat while the aircraft was parked on the ramp for a couple hours in the Texas summer heat. Normally the headsets get stowed in the baggage compartment, out of direct sunlight, while parked but this time the battery pod was still exposed. I contacted Lightspeed to see if I could purchase a replacement plastic battery box to repair it myself or send it in for out-of-warranty repair and was informed by email that they may no longer have certain replacement parts available for the Zulu 1 headsets...
UPDATE: This was a misunderstanding of the email I received. While it's true that certain original replacement parts for the very earliest hardware revisions of the oldest original Zulus might be getting scarce (i.e. year 2007 models like mine) but if you call them up, they will be able to repair your Zulu "1". It's inevitable however that someday there may come a time that spare parts will run out and they won't always be able to fix every old headset that comes into their shop and that's fully understandable and expected. The email I had received was worded in a way that had led me to believe that it meant there were no parts available for any of the original Zulus and that's not the case, and I apologize for panicking and posting a "Chicken Little - The Sky is Falling" message here. I also learned that there were many different hardware revisions of the original Zulus over the years, and you cannot tell which is which just by looking at the outside of the units.
Again, kudos to Lightspeed! Nobody else in the industry even comes close to the kind of support they give, and I'll remain a satisfied customer and give them my repeat business in the future.
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